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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible scheduling
Job Description
Viceroy Hotels & Resorts is a distinguished leader in the modern luxury hospitality industry, known for delivering unique and culturally enriched experiences that resonate deeply with guests. The brand is committed to immersing its visitors in authentic narratives that reflect the essence of each destination, blending luxury with local culture to create memorable stays. Their portfolio is a collection of exclusive hotels and resorts situated in captivating locations around the world including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve—with a new property set to open in Sun Valley, Idaho, in summer... Show More
Job Requirements
- High School diploma or equivalent
- Experience in hotel or related field preferred
- Ability to stand for entire shift
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently
- Must be able to carry trays of food and beverages efficiently
- Must communicate effectively with guests and employees
- Ability to multitask and meet deadlines
- Attend all required meetings and trainings
- Maintain high personal grooming and proper uniform
- Follow hotel safety and operational standards
- Problem-solving skills
- Cross-train in other hotel related areas
- Maintain confidentiality of information
- Show initiative and anticipate guest or operational needs
Job Qualifications
- High School diploma or equivalent
- Experience in a hotel or related field preferred
- Ability to stand for entire shifts
- Ability to carry full trays of food and beverages
- Effective verbal and written communication skills
- Excellent listening and problem-solving abilities
- Ability to multitask and prioritize tasks
- Flexible and willing to work long hours
- Attendance at all required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and safety regulations
- Ability to maintain confidentiality
- Positive and friendly demeanor
Job Duties
- Be attentive, friendly, helpful, and courteous to all guests, managers, and employees
- Be familiar with the organization of the restaurant, lounges, and room service and understand the function of each job position
- Have a thorough knowledge of menus and current specials in applicable outlets
- Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner
- Pre-bus all tables removing soiled dishes after each course
- Be familiar with the operation of the P.O.S system
- Perform cashiering functions by closing checks and preparing end of shift paperwork
- Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist
- Ensure that tables and side stands are kept stocked, tidy and clean
- Keep all beverages at least 3/4 full
- Breakdown trays of soiled dishes and linen in the dishroom according to standards
- Answer the telephone according to standards
- Consistently upsell food, beverage, and promotional items to guests
- Be familiar with fire extinguishers, locations, and know how to use them
- Receive and deliver food and beverage orders and collect payment
- Ensure overall guest satisfaction
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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