Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a premier automotive dealership committed to delivering exceptional quality automotive products and services. As a leader in the industry, Rochester Motor Cars is renowned for its dedication to exceeding customer and employee expectations, fostering loyalty that lasts a lifetime. The company’s mission revolves around delivering unmatched automotive experiences through excellence, innovation, and a customer-first philosophy. Employees at Rochester Motor Cars benefit from a supportive work environment that values personal excellence, continuous improvement, and teamwork. The dealership is also committed to offering competitive compensation and a comprehensive benefits package including medical, dental, paid time off, short-term and... Show More
Job Requirements
- High school diploma or equivalent required
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- High school diploma or equivalent
- previous customer service experience preferred
- strong phone skills
- excellent verbal and written communication
- proficient computer and email skills
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- ability to work well under pressure
Job Duties
- Manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the sales/service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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