Part Time Patient Support Technician - Dental Clinic

The City of Sioux Falls Health Department is a dedicated public health agency committed to promoting the health and well-being of the Sioux Falls community through comprehensive healthcare services and initiatives. As a vital part of this city government department, the Health Department provides various programs aimed at disease prevention, health education, and access to quality healthcare for all residents. The department employs a team of skilled professionals who work collaboratively to serve the community's diverse health needs, ensuring efficient and compassionate care at multiple clinic locations throughout Sioux Falls. The Falls Community Health Dental Clinic is an integral division within the Sioux Falls Health Department, focusing on delivering accessible and affordable dental care services to the community. The clinic is known for its patient-centered approach, prioritizing disease prevention and treatment while removing barriers to dental care through coordinated support services. To enhance patient experience and clinic efficiency, the Health Department is currently seeking a part-time Patient Support Technician. This role is ideal for individuals passionate about healthcare support and customer service, offering a flexible work schedule with up to 28 hours per week, Monday through Friday, based on clinic needs. The Patient Support Technician plays a crucial role in the daily operations of the Falls Community Health Dental Clinic. This position involves direct interaction with patients, providing essential customer service by scheduling, confirming, and registering patients for dental appointments. The technician will handle both in-person and phone communications, ensuring clarity and support throughout the appointment process. A key responsibility is verifying patients' financial eligibility and third-party coverage while assisting with payment collections and addressing billing inquiries. The technician must work closely with clinical teams to coordinate patient care smoothly and efficiently. Beyond administrative duties, the Patient Support Technician assists patients in understanding their financial obligations and works to eliminate barriers to dental care access. This includes coordinating treatment plans and arranging transportation services for patients to attend appointments across four different clinic locations. The role requires strong organizational skills to scan and maintain patient medical records accurately. This multifaceted position demands a compassionate approach, attention to detail, and the ability to communicate effectively to ensure patient satisfaction and clinic success. Overall, the Patient Support Technician contributes significantly to the mission of the City of Sioux Falls Health Department by supporting equitable access to dental health services and enhancing the patient care experience.