Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $24.00
Work Schedule
Night Shifts
Benefits
Hourly pay rate
Paid Time Off
Holiday pay
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
401k
HSA/FSA plans
Employee assistance program
Referral Bonus
Discounted lodging
Discounted dining
Discounted spa
Discounted golf
Discounted retail
Online Learning Platform
Job Description
Columbia Hospitality, Inc. is a renowned national management and consulting company with over 25 years of expertise in delivering exceptional hospitality solutions across a variety of sectors. This esteemed company manages a diverse portfolio that includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Positioned as a people-first organization, Columbia Hospitality emphasizes a values-driven culture characterized by accountability, creativity, enthusiasm, honesty, inclusion, and respect. Columbia Hospitality has earned consistent recognition as one of the Top Companies to Work for in Washington by both Seattle Business Magazine and Puget... Show More
Job Requirements
- Must be available for overnight shift (Friday and Saturday, 10pm-6:30am)
- High school diploma or equivalent
- Ability to read, write and speak English fluently
- Previous customer service experience preferred
- Basic proficiency with Microsoft Office tools preferred
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
Job Qualifications
- Previous experience in customer service roles preferred
- Proficiency in Microsoft Office applications, especially Word and Excel preferred
- Ability to read, write and speak English fluently
- Strong communication and conflict management skills
- Ability to build professional relationships with residents and guests
- Ability to maintain confidentiality and professionalism
- Demonstrated ability to handle security protocols and incident reporting
Job Duties
- Maintains up to date information of events, both current and future, occurring in region
- Establishes professional familiarity of personal preferences, likes and dislikes of residents and guests
- Answers the telephone in a pleasant and professional manner within three rings
- Coordinates requests, comments and reservations through property intranet service
- Communicates key updates and information to team members and management in a timely manner
- Ensures proper building safety and security measures are followed at all times
- Carefully documents the details of shift through logs and other reports for continuity
- Maintains a close working relationship with local police and alarm monitoring services
- Ensures unwelcomed visitors and solicitors do not enter private residences or common areas
- Manages permissions to enter, contractor and vendor logistics and resident visitors and guests through building intranet
- Maintains a clean, neat, organized and orderly offices and desks at all times
- Responds to all resident and guest's requests in an expeditious, courteous and professional manner
- Responds to all emails within 24 hours
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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