Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Life
PTO
401k
Travel discount
Opportunity to grow
Job Description
Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth within the hospitality industry. Known for its family-driven culture, Excel Hotel Group places strong emphasis on teamwork, employee growth, and exceptional guest experiences. With a commitment to maintaining high standards of service and operational excellence, the company operates numerous hotel properties nationwide. Each property benefits from the company’s deep expertise in hospitality management and a supportive work environment that fosters career advancement and learning opportunities. Excel Hotel Group treats its associates as family, providing a nurturing atmosphere where employees can thrive professionally and personally.Show More
Job Requirements
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Qualifications
- 1-2 years customer service experience
- ability to stand for 8 hours
- basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system
Job Duties
- Welcomes guests in a friendly, prompt and professional manner
- registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner
- up-sells rooms whenever possible to maximize hotel revenue
- accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- issues, controls and releases guest safe-deposit boxes
- communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up
- responds appropriately to guest complaints and make appropriate service recovery gestures to ensure total guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter