Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.00
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Identity Theft Protection
flexible spending accounts
401(k) retirement plan
Paid Time Off
vacation
Holidays
Employee assistance program
Employee Discounts
Job Description
TPG Hotels, Resorts & Marina is widely recognized as one of the nation’s premier hotel management companies, operating hospitality assets across a comprehensive chain scale that ranges from focused-service hotels, lifestyle and resort properties to upper upscale luxury hotels and nautically based hospitality assets. Serving both investment partners and third-party operations, TPG Hotels prides itself on being a trusted steward of capital partners' investments by delivering exceptional guest experiences, investor value, and upholding brand promises with unwavering commitment. The company’s reputation is built on a foundation of customer satisfaction, operational excellence, and fostering career growth opportunities for its team members.... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or hospitality front desk or night audit role
- Strong communication skills
- Ability to work independently during night shifts
- Knowledge of hotel management software
- Basic computer proficiency including Microsoft Office
- Attention to detail and accuracy
- Ability to handle confidential guest information responsibly
- Physical ability to stand, walk, climb, bend, reach, pull, push, kneel, and lift up to 50 lbs
Job Qualifications
- High school education or equivalent experience
- Proven experience in hotel front office operations or guest services
- Excellent communication and problem-solving abilities
- Proficiency in hotel management software and computer systems
- Experience with Microsoft Office applications
Job Duties
- Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere
- Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction
- Process check-ins and check-outs for guests arriving and departing during the night hours
- Manage reservations and room assignments, ensuring accurate information and availability
- Handle phone calls, take messages, and provide information to guests as needed
- Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information
- Ensure compliance with data protection and privacy regulations when handling guest information
- Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations
- Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance
- Verify and reconcile guest accounts, ensuring accuracy in charges and payments
- Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams
- Post charges, payments, and adjustments to guest accounts accurately
- Perform end-of-day reconciliation and close the day's financial transactions in the hotel’s property management system
- Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property
- Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions
Job Location
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