Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health Savings Account with Company Match
401(k) retirement plan with company match
Paid vacation
paid sick days
Sonesta Hotel Discounts
educational assistance
Paid parental leave
Company paid life insurance
company paid short term disability insurance
company paid long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta is a renowned hospitality company recognized for delivering exceptional guest experiences across its diverse portfolio of hotels, resorts, and residences worldwide. Committed to excellence and known for its attention to detail, Sonesta provides comfortable and stylish accommodations, combined with excellent service tailored to meet the needs of both leisure and business travelers. The company prides itself on fostering a supportive and inclusive work environment where employees are valued and given opportunities for growth and development. Sonesta's dedication to quality and its guest-centric approach make it a leading name in the hospitality industry.
The Night Auditor (NA) role at ... Show More
The Night Auditor (NA) role at ... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience preferred
- Previous background from the extended stay industry preferred
- Reading and writing skills utilized when compiling department records, guest registration and reservation information
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Mathematical skills including basic math, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Valid driver's license required
- Frequently standing up, bending, climbing, kneeling, and moving about the facility
- Carrying, lifting or pulling items weighing up to 50 pounds
- Frequently handling objects and equipment
- Standing for extended periods of time
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Will be required to work mornings, evenings, weekends, and holidays.
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Valid driver’s license required
- Will be required to obtain ServSafe certification
- May be required to obtain TIPS certification
- Willingness to work mornings, evenings, weekends, and holidays.
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy
- Assist in the preparation of all reports relevant to daily revenues
- Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy
- Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses
- Prepare general manager daily, weekly and month end reporting packs
- Assist in the setup of complimentary breakfast service including hot and cold food service, juice and coffee stations, and all supplies
- Assist in washing, drying, and folding of hotel laundry
- Act as the security point of contact during various times in the shift
- Communicate with the operations manager to resolve accounting discrepancies and to request or provide information
- Register guests, issue room keys, and provide information on hotel services, room location, and travel pass rewards program
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and information updates
- Up-sell rooms where possible to maximize revenue
- Follow overall seasonal demand reservation strategy as communicated by hotel management with regard to room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
- Follow all local laws with regard to alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control and release guest safe-deposit boxes
- Comply with federal, state and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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