Part Time Medical Receptionist

American Family Care (AFC) is one of the largest primary and urgent care companies in the United States, offering walk-in healthcare services seven days a week. Established with a focus on delivering high-quality episodic treatment for acute illnesses and injuries, workers' compensation, and occupational medicine, AFC has become synonymous with convenience and reliable care. They operate state-of-the-art centers equipped with onsite laboratories and in-house x-ray capabilities to support comprehensive diagnostics during patient visits. This commitment allows AFC to serve a broad range of patient needs promptly and efficiently, making healthcare accessible and straightforward for individuals and families alike.

AFC serves as the parent company of AFC Franchising, LLC (AFCF), supporting multiple franchised business locations throughout the country. Notably, each franchise operates with a degree of autonomy, which means that specific job duties and benefits can vary between different franchise locations. This decentralized approach enables AFC franchises to tailor their services and employment opportunities to meet the unique needs of their local communities.

The role being offered is positioned within one of these franchised locations and is vital to the smooth operation of the clinic’s front-end patient interface. The position primarily revolves around managing patient interactions including checking patients in and out efficiently, ensuring the accuracy of insurance verification, collecting payments, and maintaining up-to-date patient records. This role ensures that patient flow is maintained in an organized manner while providing a warm, positive experience to all patients visiting the clinic. The ability to manage multiple tasks such as payment processing, record maintenance, customer assistance, and appointment scheduling underlines the importance of excellent organizational and communication skills.

Successful candidates will prepare the clinic for daily operations, which involves reviewing the facility status, launching essential systems applications, and preparing new patient registration materials and documentation. Front-facing responsibilities include greeting patients upon arrival, furnishing initial paperwork, and acquiring insurance and identification documentation needed for compliance and billing purposes. The job requires updating and verifying patient records with accuracy and on time to prevent delays in service delivery and issues in billing.

A critical element of the role is financial responsibility — determining and collecting payments for services, addressing any billing or collection concerns, and ensuring that all monetary transactions align with system reports daily. End-of-day duties encompass balancing cash, check, and credit card charges, completing closing documentation, performing cash control procedures, and securing financial assets. The role also extends to responsive patient support, offering assistance with follow-up appointments and handling medical documentation requests promptly and courteously.

As a part of the AFC family, employees benefit from a work environment that values a small business feel combined with the operational strength of a large organization. Flexible scheduling options are offered to support work-life balance, alongside competitive salaries and employee discounts. Training and development opportunities aid professional growth within this dynamic healthcare setting, preparing employees for career advancement. The position promises a rewarding career pathway within a respected, patient-focused healthcare company dedicated to community wellness and quality care delivery.