Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $26.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
inclusive work environment
Job Description
Starwood Hotels is a renowned luxury hotel brand management company affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has built a reputation for excellence, innovation, and a deep commitment to sustainability and community engagement. This mission-driven company operates with a clear purpose that guides all its endeavors, prioritizing the well-being of team members, the satisfaction of guests, and care for the environment. With a diverse and inclusive workforce, Starwood Hotels fosters a culture of empowerment and respect, ensuring that every employee feels valued and motivated to contribute to the company’s... Show More
Job Requirements
- Passionate about hospitality and food and beverage
- Previous similar work experience
- Basic knowledge of banquet operations
- Team player
- Hard worker
- Detail oriented
- Flexible and willing to meet the demands of a 24-hour operation
Job Qualifications
- Passionate about hospitality and food and beverage with previous similar work experience
- Basic knowledge of banquet operations
- Team player
- Hard worker
- Detail oriented
Job Duties
- Managing the shifts reservations ensuring service flows and Guests needs are met
- Greet incoming and departing Guests warmly with a genuine smile and eye contact
- Direct hosts to escort Guests them to assigned dining area
- Present menus
- Make reservations for Guests inside and calling into the restaurant
- Answer incoming calls to the restaurant and provide appropriate service
- Manage the flow of Guests into the Dining and Bar areas providing accurate wait times if appropriate
- Call Guests to confirm reservations or answer questions
- Communicate with other Hosts Guest tables and special needs
- Communicate Guest notes to Managers Kitchen and Service Team by using chits
- Tend to special Guest needs and requests
- Recognize welcome and note restaurant regulars VIP Guests and or critics
- Research detail and track VIP guest preferences and those of his her contacts
- Communicate all VIP guests to leadership and team members as soon as a new booking is made or walk-in arrives
- Update and track VIPs and faces to know communication and training documents as needed or as new information becomes available
- Inform Guests of basic information about offerings at the restaurant and or hotel property details or initiatives
- Maintain a strong and friendly presence at the door
- Communicate to the kitchen necessary information about Guests and covers
- Check secure and return Guests belongings
- Fulfill additional requests made by management to maintain flow of service Guest experience and or restaurant cleanliness
- Input special buttons into POS for daily and or weekly specials as communicated by chef or management
- Update Single platform online menu content daily or weekly to ensure all online channels are up to date with correct menus
- Audit all online channels to ensure operational information is correct
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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