Part Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $15.25 - $19.75
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
performance bonuses

Job Description

Pyramid Global Hospitality is a leading hospitality company renowned for its People First culture that prioritizes employee wellbeing, diversity, and professional growth. With a global presence across over 230 properties, Pyramid Global is committed to creating a supportive and inclusive work environment that encourages collaboration and career development. Their dedication to nurturing meaningful relationships and offering comprehensive employee benefits sets them apart in the hospitality industry. Employees enjoy health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive hotel stay rates. Furthermore, Pyramid Global Hospitality invests in continuous training and development opportunities, enabling its staff to build valuable skills and advance their careers.

At the Colorado Springs Marriott, part of the Pyramid Global Hospitality family, we offer a unique opportunity for dedicated hospitality professionals. Situated near the scenic Rocky Mountains and the bustling downtown area of Colorado Springs, this hotel blends outstanding location with world-class service. Our facility features pet-friendly accommodations, a full-service restaurant with an inviting outdoor patio, versatile event spaces, a fitness center, and pools. The hotel is a hub for outdoor enthusiasts and those seeking cultural experiences alike. We foster a Culture of Care that emphasizes both personal and professional growth, making it an ideal workplace for hospitality workers aiming to thrive.

We are currently seeking motivated individuals to join our Food and Beverage team as Hotel Concierges. This role is vital in shaping exceptional guest experiences by providing knowledgeable, friendly, and personalized service. Concierges act as the local experts, assisting guests with everything from reservations and transportation to sightseeing and special event coordination. The role requires maintaining a warm demeanor, upholding Pyramid Global Hospitality standards, and effectively communicating with guests and team members. This position presents excellent room for career advancement within our dynamic organization, and it is perfect for individuals passionate about hospitality and eager to build long-term careers in this field. Offering competitive compensation of $16.00 per hour, this role also provides access to Pyramid Global Hospitality’s wide range of benefits, including health insurance, mental wellbeing support, paid time off, and training opportunities. Join us and contribute to creating unforgettable experiences for our guests while growing your professional capabilities in an inclusive and values-driven environment.

Job Requirements

  • High school diploma or equivalent
  • previous experience in hospitality or customer service preferred
  • strong customer service orientation
  • good communication skills
  • ability to multitask and manage time effectively
  • flexibility to work varying shifts including weekends and holidays
  • basic computer skills
  • professional appearance and grooming
  • ability to handle stressful situations calmly
  • knowledge of the local area preferred

Job Qualifications

  • Engaging personality and genuine interest in providing exceptional service
  • strong interpersonal skills and ability to build connections with diverse guests
  • excellent problem-solving skills and a proactive attitude
  • knowledge of local area attractions, restaurants and points of interest
  • effective communication skills and ability to convey information clearly
  • flexibility to adapt to varying shifts and schedules
  • ability to work holidays and weekends

Job Duties

  • Approach all encounters with guests and employees in a friendly service-oriented manner
  • maintain high standards of personal appearance and grooming including wearing proper uniform and name tag
  • maintain regular attendance in compliance with company scheduling requirements
  • comply with all company standards and regulations for safe and efficient operations
  • greet and welcome all guests approaching the Front Desk according to company standards
  • coordinate special events or special projects as assigned
  • assist guests with hotel services issues
  • arrange transportation needs for guests
  • provide information on local area, sightseeing locations and tours
  • be knowledgeable of daily functions, VIPs and any other special events pertaining to the hotel
  • maintain cleanliness and organization of food quality and club lounge displays
  • understand and follow emergency procedures
  • operate all relevant aspects of the Front Desk computer system
  • communicate using proper two-way radio etiquette
  • attend management meetings as required
  • maintain a friendly and warm demeanor at all times

Job Criteria

Experience

Entry Level (1-2 years)


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