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Part Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
performance bonuses
Job Description
Pyramid Global Hospitality is a leading hospitality company renowned for its People First culture that prioritizes employee wellbeing, diversity, and professional growth. With a global presence across over 230 properties, Pyramid Global is committed to creating a supportive and inclusive work environment that encourages collaboration and career development. Their dedication to nurturing meaningful relationships and offering comprehensive employee benefits sets them apart in the hospitality industry. Employees enjoy health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive hotel stay rates. Furthermore, Pyramid Global Hospitality invests in continuous training and development opportunities, enabling its staff to... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in hospitality or customer service preferred
- strong customer service orientation
- good communication skills
- ability to multitask and manage time effectively
- flexibility to work varying shifts including weekends and holidays
- basic computer skills
- professional appearance and grooming
- ability to handle stressful situations calmly
- knowledge of the local area preferred
Job Qualifications
- Engaging personality and genuine interest in providing exceptional service
- strong interpersonal skills and ability to build connections with diverse guests
- excellent problem-solving skills and a proactive attitude
- knowledge of local area attractions, restaurants and points of interest
- effective communication skills and ability to convey information clearly
- flexibility to adapt to varying shifts and schedules
- ability to work holidays and weekends
Job Duties
- Approach all encounters with guests and employees in a friendly service-oriented manner
- maintain high standards of personal appearance and grooming including wearing proper uniform and name tag
- maintain regular attendance in compliance with company scheduling requirements
- comply with all company standards and regulations for safe and efficient operations
- greet and welcome all guests approaching the Front Desk according to company standards
- coordinate special events or special projects as assigned
- assist guests with hotel services issues
- arrange transportation needs for guests
- provide information on local area, sightseeing locations and tours
- be knowledgeable of daily functions, VIPs and any other special events pertaining to the hotel
- maintain cleanliness and organization of food quality and club lounge displays
- understand and follow emergency procedures
- operate all relevant aspects of the Front Desk computer system
- communicate using proper two-way radio etiquette
- attend management meetings as required
- maintain a friendly and warm demeanor at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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