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Part Time M Club Lounge Concierge (Tipped) - Marriott Colorado Springs
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.25 - $19.75
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
performance-based incentives
Job Description
Pyramid Global Hospitality is a renowned hospitality management company dedicated to putting people first. The company prides itself on creating a supportive and inclusive work environment where diversity, growth, development, and wellbeing are at the forefront of its culture. With a presence across over 230 properties worldwide, Pyramid Global Hospitality stands as a leader in delivering exceptional guest experiences while fostering a positive, collaborative workplace for its employees. The organization’s People First culture shines through its commitment to employee development, comprehensive benefits, and the nurturing of meaningful relationships within its workforce.
The Colorado Springs Marriott, managed by Pyramid Global Ho... Show More
The Colorado Springs Marriott, managed by Pyramid Global Ho... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in a customer service or hospitality role preferred
- Ability to communicate clearly and professionally
- Demonstrated problem-solving skills
- Flexibility to work varying shifts including weekends and holidays
- Ability to maintain a professional appearance and demeanor
- Basic computer proficiency
- Willingness to learn and adapt
- Ability to work well in a team environment
Job Qualifications
- Engaging personality and genuine interest in providing exceptional service
- Strong interpersonal skills and ability to build connections with diverse guests
- Excellent problem-solving skills and a proactive attitude
- Knowledge of local area attractions, restaurants, and points of interest
- Effective communication skills and ability to convey information clearly
- Flexibility to adapt to varying shifts and schedules
- Ability to work holidays and weekends
Job Duties
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Maintain high standards of personal appearance and grooming including wearing the proper uniform and name tag per brand standards
- Maintain regular attendance in compliance with Pyramid Global Hospitality standards as required by scheduling which will vary according to the needs of the hotel
- Comply at all times with Pyramid Global Hospitality standards and regulations to encourage safe and efficient hotel operations
- Maintain a friendly and warm demeanor at all times
- Greet and welcome all guests approaching the Front Desk in accordance with Pyramid Global Hospitality standards
- Ensure good food quality delivered to club lounge, well displayed, clean surface and organized according to brand and company standards
- Coordinate special events or special projects as assigned
- Assist guests with problems with hotel services
- Arrange transportation needs for guests
- Be knowledgeable of daily functions VIP's and any other special events occurring in or pertaining to the hotel
- Provide information on the geographical area, suggest sight-seeing locations and arrange tours
- Be familiar with all Pyramid Global Hospitality policies and house rules as well as hospitality terminology
- Have knowledge of and assist in emergency procedures as required
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system
- Be attentive, friendly, helpful and courteous to all guests, managers and employees at all times
- Use proper two-way radio etiquette when communicating with other employees
- Attend meetings as required by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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