Part-time Leasing Consultant, The Glen at Alexander

Augusta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $16.00 - $17.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Flexible spending account

Group Life Insurance

voluntary life insurance

short term disability

long term disability

Supplemental programs

401(k) retirement savings plan

employee assistance plan

Paid Time Off

Paid holidays

Volunteer time

Job Description

Sterling Group is a well-established, family-owned vertically integrated real estate investment services firm that has been operational since 1976. With a strong focus on multifamily housing and self-storage facilities, Sterling Group has built a diverse portfolio that encompasses development, construction, property management, and investment management. The firm operates across multiple states in the Midwest and Southeast regions of the United States, employing over 375 professionals dedicated to maintaining excellence in all facets of real estate investment and property services. Sterling Group prides itself on its hands-on leadership team, where executives are actively involved daily, fostering a culture of high accountability, integrity, and professional growth among its employees. The company offers a supportive and family-friendly culture that values work-life balance, competitive wages, comprehensive benefits, and ongoing training and career advancement opportunities. Recognition programs are also in place to reward outstanding contributions and foster employee engagement.

The Leasing Consultant role at Sterling Group is an exciting opportunity for self-driven professionals looking to grow their career in property management. This position is crucial in building and maintaining strong relationships with current and prospective residents, ensuring a seamless and positive leasing experience. The Leasing Consultant is responsible for showing apartment units, answering inquiries, managing the application process, and assisting with lease preparation and administrative tasks while promoting the community’s amenities and policies. This role requires excellent communication and customer service skills, proficiency in CRM systems such as Yardi, and the ability to handle multiple responsibilities to support the Property Manager and Assistant Property Manager. Attention to detail and a focus on achieving leasing goals are imperative, as the Leasing Consultant actively contributes to the property’s overall occupancy and resident satisfaction goals. This is a full-time hourly position with pay ranging from $16 to $17 per hour. The role also requires adherence to company policies such as background checks and drug screenings to ensure a safe and trustworthy environment for both residents and staff. Physical demands include frequent interaction with residents, computer work, walking through the community, and the ability to occasionally lift up to 20 pounds. Employees in this role are supported by various benefits including medical, dental, vision plans, 401(k) retirement savings, and paid time off. The overarching mission at Sterling Group is to create lasting customer loyalty by consistently exceeding expectations, a philosophy encapsulated by their company credo, "Creating the Sterling Story by exceeding expectations... one customer at a time." This role offers a rewarding career path for individuals committed to delivering excellent service and growing with a respected industry leader.

Job Requirements

Must be able to pass a drug test, criminal history and background checks prior to employment with Sterling Management Ltd
Ability to read and comprehend moderately complex documents
Ability to verbally and in writing communicate information and ideas so others will understand
Must be able to exchange accurate information in these situations
Frequently operate a computer and other office productivity equipment such as a copy machine, printer and telephone
Moderate level of repetitive typing using a computer keyboard
Must be able to frequently walk the apartment community
Must be able to remain in a stationary position and move about inside the office to access files cabinets, supplies, and office equipment
Alternate between sitting, standing, walking, and climbing stairs
Occasional bending, stooping, and reaching
Occasionally lift, carry and/or move up to 20 pounds
Work environment noise level will be moderate

Job Qualifications

High school diploma or G.E.D required
Minimum of one year experience in property management, retail service or sales desired
Knowledge in Microsoft Office (Word, Excel, Outlook)
Yardi Program knowledge preferred
Proficient reading, writing and grammar skills

Job Duties

Build and maintain strong relationships with prospective and current residents
Greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits
Complete follow-ups promptly and in accordance with policy guidelines
Answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents
Ensure all inquiries and traffic are accurately entered into CRM
Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed
Assist applicants throughout the application process, review and process rental applications in accordance with policy and submit all applications to the Property Manager for final approval
Manage leads and traffic daily within Yardi's CRM system according to policy
Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies
Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio
Prepare electronic lease agreements and assemble resident move-in packets
Handle resident concerns and complaints in a professional, timely, and effective manner
Assist with marketing efforts including social media posts, flyers, and community events
Keep the apartment community clean, welcoming, and presentable
Help execute leasing strategies to achieve sales goals
Ensure accurate data entry in property management systems
Track and report leasing activity, occupancy rates, and other KPIs
Prepare and process maintenance service requests and conduct follow-ups
Provide move-in instructions, key distribution, and facilitate special resident requests
Assist in the development and implementation of the Sterling 5 P's Business Plan to meet or exceed expectations of owners, residents, and vendors