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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
Flexible spending account
Group Life Insurance
voluntary life insurance
short term disability
long term disability
Supplemental programs
401(k) retirement savings plan
employee assistance plan
Paid Time Off
Paid holidays
Volunteer time
Job Description
Sterling Group is a well-established, family-owned vertically integrated real estate investment services firm that has been operational since 1976. With a strong focus on multifamily housing and self-storage facilities, Sterling Group has built a diverse portfolio that encompasses development, construction, property management, and investment management. The firm operates across multiple states in the Midwest and Southeast regions of the United States, employing over 375 professionals dedicated to maintaining excellence in all facets of real estate investment and property services. Sterling Group prides itself on its hands-on leadership team, where executives are actively involved daily, fostering a culture of high accountability,... Show More
Job Requirements
- Must be able to pass a drug test, criminal history and background checks prior to employment with Sterling Management Ltd
- Ability to read and comprehend moderately complex documents
- Ability to verbally and in writing communicate information and ideas so others will understand
- Must be able to exchange accurate information in these situations
- Frequently operate a computer and other office productivity equipment such as a copy machine, printer and telephone
- Moderate level of repetitive typing using a computer keyboard
- Must be able to frequently walk the apartment community
- Must be able to remain in a stationary position and move about inside the office to access files cabinets, supplies, and office equipment
- Alternate between sitting, standing, walking, and climbing stairs
- Occasional bending, stooping, and reaching
- Occasionally lift, carry and/or move up to 20 pounds
- Work environment noise level will be moderate
Job Qualifications
- High school diploma or G.E.D required
- Minimum of one year experience in property management, retail service or sales desired
- Knowledge in Microsoft Office (Word, Excel, Outlook)
- Yardi Program knowledge preferred
- Proficient reading, writing and grammar skills
Job Duties
- Build and maintain strong relationships with prospective and current residents
- Greet and tour prospective residents through the apartment community, answering questions and highlighting key features and benefits
- Complete follow-ups promptly and in accordance with policy guidelines
- Answer incoming phone calls promptly and professionally, providing information and assistance to prospective and current residents
- Ensure all inquiries and traffic are accurately entered into CRM
- Assist in the leasing process by preparing lease agreements, explaining terms, and ensuring all required documentation is completed
- Assist applicants throughout the application process, review and process rental applications in accordance with policy and submit all applications to the Property Manager for final approval
- Manage leads and traffic daily within Yardi's CRM system according to policy
- Maintain an in-depth knowledge of available units, rental rates, amenities, and community policies
- Maintain an acceptable visit-to-application-closing ratio and appointment-to-show ratio
- Prepare electronic lease agreements and assemble resident move-in packets
- Handle resident concerns and complaints in a professional, timely, and effective manner
- Assist with marketing efforts including social media posts, flyers, and community events
- Keep the apartment community clean, welcoming, and presentable
- Help execute leasing strategies to achieve sales goals
- Ensure accurate data entry in property management systems
- Track and report leasing activity, occupancy rates, and other KPIs
- Prepare and process maintenance service requests and conduct follow-ups
- Provide move-in instructions, key distribution, and facilitate special resident requests
- Assist in the development and implementation of the Sterling 5 P's Business Plan to meet or exceed expectations of owners, residents, and vendors
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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