Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
Flexible
Benefits
Part-time position with flexible scheduling
Opportunity for professional growth
supportive work environment
Training and Development
Paid Time Off
health insurance options
Positive community impact
Job Description
The Resource Connection Center (RCC) plays a vital role in the Charleston community by providing comprehensive support and resource navigation for individuals and families seeking assistance. Located within the Charleston County Public Library-main campus as well as the North Charleston Resource Connection Center, the organization is dedicated to fostering an inclusive environment where clients receive the information and help they need in a welcoming and professional setting. The RCC offers a wide range of services designed to address community needs, from direct client intake to facilitating partnerships and coordinating events that aid in social support and community building. The centers... Show More
Job Requirements
- High school diploma or equivalent
- Two years of experience in receptionist, administrative, or customer service roles
- Ability to communicate effectively both orally and in writing
- Proficiency with Microsoft Office Suite
- Basic knowledge or willingness to learn client intake systems such as CharityTracker
- Ability to multi-task in a fast-paced environment
- Strong organizational and time management skills
- Client-focused attitude with professional interpersonal skills
- Ability to maintain confidentiality
- Physical ability to occasionally lift up to 30 pounds
- Willingness to learn and apply crisis management and de-escalation protocols
Job Qualifications
- Two years of experience in a receptionist, administrative, or high-volume customer service role
- Ability to speak Spanish is preferred but not required
- Friendly and professional interpersonal and telephone communication skills
- Proficiency in Microsoft Office Suite
- willingness to learn platforms like CharityTracker
- Strong attention to detail and organizational skills
- Ability to manage multiple priorities in a dynamic, client-facing environment
- Comfortably operating a multi-line phone system and standard office equipment
- Confidentiality and discretion in handling client and partner information
- Willingness to learn basic crisis de-escalation techniques
Job Duties
- Greet and direct all clients, guests, and community partners with a professional and welcoming demeanor
- Provide an overview of RCC services and explain basic procedures for accessing support
- Monitor the front entrance for safety, security, and efficient guest flow
- Answer and screen incoming calls, routing inquiries appropriately
- Assist clients with navigating the facility, computer lab, or resource materials
- Input basic client information into CharityTracker as needed for Family Navigator
- Record daily client traffic, track appointment attendance, and log referral reasons
- Support the scheduling and calendar management for RCC intake appointments and partner visits
- Receive and distribute incoming mail, packages, and deliveries
- Maintain front desk, lobby, and shared office supply inventory
- Coordinate administrative tasks such as data entry, document printing, and information distribution
- Provide basic troubleshooting or guidance for clients using the self-service station
- Prepare flyers, sign-in sheets, and logistics for onsite events and workshops
- Welcome and check in community partners
- assist with event setup as needed
- Be familiar with RCC emergency procedures, including the location of Narcan and panic button protocols
- De-escalate or refer clients in distress to appropriate staff or management following established guidelines
- Attend regular team huddles or staff check-ins to stay informed about service changes or center updates
- Communicate client traffic patterns, facility needs, or concerns to the RCC Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter