IHOP logo

Part time Host

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.00 - $15.00
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Work Schedule

Flexible
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Benefits

competitive pay
Flexible Hours
Extensive Training
Real Advancement Opportunities
Tips
Referral program
employee discount

Job Description

IHOP is a renowned American restaurant chain that has been delighting guests with its delicious breakfast offerings and welcoming atmosphere since 1958. Known for its iconic pancakes and diverse menu, IHOP serves as a place where people come together to connect over meals, whether it's a leisurely breakfast, a quick study break, or a bite before or after sporting events. With a strong emphasis on hospitality, IHOP has created an environment where smiles are the main ingredient, reflecting the brand's commitment to exceptional guest experiences. Over the years, IHOP has evolved by embracing innovation and community, including modernizing its logo to incorporate a smile, signaling its focus on warmth and friendliness.

The role of Host or Hostess at IHOP is integral to maintaining the welcoming environment that guests expect. This full-time position involves being the first point of contact for guests by greeting them cheerfully, seating them promptly, and catering to their needs throughout their dining experience. Hosts and Hostesses are responsible for managing waitlists during busy times, processing to-go and delivery orders accurately, answering phone calls, and ensuring customer satisfaction from arrival to departure. Candidates must exhibit excellent communication skills, be capable of standing for extended periods, and have the physical ability to lift moderate weights and perform tasks that require dexterity. The position offers competitive hourly wages ranging from $13.00 to $15.00, alongside the opportunity to earn tips, and provides a conducive work environment with flexible schedules and a comprehensive training program.

At IHOP, Hosts and Hostesses play a critical part in fostering memorable experiences that encourage repeat patronage. Duties also include opening doors for guests, accommodating special requests such as high chairs or booster seats, and upselling products when appropriate. The role demands multitasking and teamwork, ensuring orders are communicated effectively to kitchen staff and that the restaurant's cleanliness and appearance meet high standards. Applicants need not have formal education but will benefit from prior hosting experience and a positive, proactive attitude. IHOP supports its employees with benefits including flexible working hours, an employee referral program, discounts, and paid training. The position is an excellent opportunity for those seeking growth and advancement within a passionate, dynamic hospitality setting.

Job Requirements

  • No formal education required
  • prior experience as a host is a plus
  • able to lift 25 to 50 pounds
  • able to stand for up to 8 hours
  • able to perform motions that involve pushing, pulling, stretching and continuous bilateral use of fingers and wrists
  • must be flexible and ready to work in shifts

Job Qualifications

  • Prior experience as a host is a plus
  • good communication skills
  • teamwork skills
  • ability to handle money transactions responsibly
  • ability to multitask and act quickly
  • flexibility to work in shifts
  • positive attitude
  • team player

Job Duties

  • Greeting, seating, and escorting guests
  • opens door for guests arriving and departing
  • accommodates any special needs of guests, i.e., boosters, highchairs, disabilities
  • process to-go and delivery orders
  • manage wait list when the restaurant is busy
  • providing menu recommendations and additional information
  • upselling additional products when appropriate
  • taking orders using software, order slips, or by memorization
  • communicating order details to the kitchen staff
  • delivering food and beverages in a timely fashion to outside guests
  • cleaning and maintaining the appearance of the restaurant
  • providing exceptional customer experience

Job Criteria

Experience

No experience required


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