Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.40
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
flexible spending accounts
401(k) retirement plan
Employee assistance program
education support programs
Business Travel Accident insurance
maternity and parental leave
Adoption assistance
associate discount
Job Description
Lowe's Companies, Inc. is a leading home improvement retailer dedicated to providing customers with quality products and exceptional service. Established as one of the largest retail companies in the home improvement sector, Lowe's offers a wide range of products including appliances, tools, hardware, lumber, and building materials, catering to both do-it-yourself homeowners and professional contractors. The company is committed to creating a welcoming and safe shopping environment, where customers can find expert advice along with high-quality merchandise to complete their home improvement projects efficiently. Lowe's emphasizes not only delivering top-notch products but also fostering a customer-centric shopping experience, marked by... Show More
Job Requirements
- less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information
- less than 1 year of experience using common retail technology, such as smart phones and tablets
- 1 to 2 years of retail experience as a cashier
- must be able to lift items weighing up to 15 pounds with or without a reasonable accommodation
Job Qualifications
- high school diploma or equivalent
- 1 to 2 years of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, protection plans, and explaining warranties, product features, and benefits
- 1 to 2 years of experience as a head cashier
- 1 to 2 years of experience working in any department at a Lowe's retail store
- 1 to 2 years of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
- less than a year of retail experience detecting common signs of shoplifting, such as merchandise hidden inside of containers, merchandise under carts, price labels switched
Job Duties
- monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
- approach and interact with customers to proactively recommend products and services appropriately
- proactively greet, assist, and engage with multiple customers on multiple registers at the same time
- move throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
- thank the customer for their business and invite them back to shop at Lowe's
- provide SMART customer service through the daily execution of Lowe's customer service policies, procedures and programs
- seek out customers to understand their needs and assist in locating, demonstrating, selecting, carrying, and/or loading merchandise
- listen to and respond knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
- demonstrate sincere appreciation to customers
- communicate information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
- coach, develop, provide feedback, and train associates in the various departmental duties or sales opportunities
- use a cash register to process sales transactions, returns, and refunds according to company guidelines
- provide proper monetary change to CSA Front End associates for register activities
- provide supervision, coaching, and support to CSA Front End Team (Front End/Loaders)
- remove security tags, verify product information, and bag merchandise for customers
- answer incoming phone calls and direct calls or take messages as needed
- open additional registers when necessary to ensure enough coverage always
- assist in line vesting to help quicker turnaround time for checkout
- prepare register area at the beginning and end of shift by confirming functionality of registers and scanners and stocking register supplies
- inspect returned merchandise for damages
- enter and submit customer orders, print order tickets, verify receipts, and sign off on loading tickets
- review and place online orders and returned merchandise in the appropriate areas
- look up product information and competitor prices for products to verify price match
- record all items used in the store on the store use lists
- obtain safety bags from the cash office and monitor the amount of cash in the drawers to ensure it does not exceed requirements
- monitor merchandise entering and leaving the store entrances and exits and assist customers or associates who trigger the alarm
- detect common signs of shoplifting, theft, and other security risks and promptly communicate them to management and/or Asset Protection
- ensure compliance with housekeeping standards and programs to maintain cleanliness and organization of store and working areas
- maintain a safe and secure work environment which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
- adhere to all safety requirements relevant to one’s regular job duties
- operate store equipment as needed depending on one specific role and department
- be accountable for other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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