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Part-Time Guest Services, IU Event Services

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $12.00 - $12.25
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

comprehensive medical insurance
Dental Insurance
Health savings account
flexible spending accounts
basic group life insurance
long-term disability insurance
Retirement Plan
Tuition subsidy
Paid holidays
Paid Time Off
Employee assistance program

Job Description

Indiana University (IU) Event Services is the leading provider of guest services staffing in Bloomington, Indiana, specializing in sports, academic, and entertainment events. With a strong commitment to delivering positive guest experiences, IU Event Services aligns its operations with the broader vision and goals of Indiana University. The organization places a high value on creating memorable and engaging event environments that prioritize guest satisfaction and staff enjoyment. IU Event Services fosters a high-energy workplace culture that encourages teamwork and professional growth, making it a premier destination for individuals passionate about event hospitality and guest services.

This part-time role at IU Event Services offers flexible scheduling, allowing employees to create work hours that fit their availability, particularly for events held on weeknight evenings or weekends. Compensation ranges from $12.00 to $12.25 per hour depending on the event type, with paid incentives available throughout the year to motivate attendance and participation in major events. This position requires a dynamic individual who is committed to providing exceptional customer service and supporting various event logistics such as ticket scanning, guest seating, VIP hospitality, and assisting patrons with accessibility needs. The job also involves overseeing crowd management and offering directional assistance in venue spaces to ensure safety and comfort for all attendees. Additionally, individuals interested in growth within IU Event Services have opportunities to advance into supervisor or management roles after gaining experience.

IU Event Services is dedicated to inclusivity and accessibility, ensuring that all guests receive outstanding service while enjoying their event experience. Candidates must be able to effectively communicate with guests and colleagues, handle physical demands such as moving objects up to 25 pounds, and adapt to rapidly changing event conditions. Working conditions may involve standing for extended periods, climbing stairs or ladders, and maintaining vigilance to support crowd safety. This position supports Indiana University's broader mission to provide top-tier educational, athletic, and cultural experiences to the community by focusing on seamless event operations and unparalleled guest engagement.

In summary, the Event Services staff role at Indiana University represents an exciting opportunity for part-time work in a vibrant, team-focused environment. The position emphasizes guest interaction, flexibility, and the potential for personal and professional development within a leading university hospitality service. Individuals with strong customer service skills, adaptability, and enthusiasm for event support tasks will find this role rewarding and impactful in contributing to the successful delivery of Indiana University events.

Job Requirements

  • high school diploma or equivalent
  • sales or customer service experience
  • outstanding customer service and communication skills
  • willingness to learn new skills and accept feedback
  • ability to work flexible hours including weeknight evenings and weekends
  • ability to communicate effectively
  • ability to handle equipment and remain stationary or ascend/descend ladders or stairs
  • ability to move objects weighing up to 25 pounds
  • ability to discern colors and detect items in peripheral and detailed vision
  • ability to perform essential functions with or without accommodation

Job Qualifications

  • high school diploma or equivalent such as HSED or GED
  • sales or customer service experience
  • outstanding customer service and communication skills
  • willingness to learn new skills and get feedback
  • eagerness to support and cheer on coworkers in a team environment
  • ability to adjust to ever-changing event demands

Job Duties

  • provide exceptional customer service to every guest encountered to ensure a positive and welcoming experience
  • take on various event positions including scanning tickets, guest seating, and assisting in VIP hospitality areas
  • assist patrons with accessibility needs
  • oversee crowd management to ensure a safe experience for all guests
  • understand venue layouts and provide directional assistance to guests

Job Criteria

Experience

Entry Level (1-2 years)


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