Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Newdowntown Hotel is a premier hotel establishment known for its modern luxury accommodations and captivating views. Located in a vibrant and accessible area, Newdowntown Hotel offers an upscale lodging experience that combines comfort, style, and exemplary guest service. This hotel prides itself on delivering a memorable and relaxing stay to every guest, featuring contemporary rooms equipped with high-end amenities, and a hospitable environment that caters to the needs of travelers from around the world. Whether guests are visiting for business or leisure, Newdowntown Hotel aims to provide an exceptional hotel experience that resonates with comfort and sophistication.
The Fr... Show More
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Job Requirements
- High school diploma or equivalent
- Prior experience in customer service or hospitality preferred
- Ability to operate a Property Management System (PMS) or similar software a plus
- Strong communication skills
- Ability to stand for long periods
- Ability to lift up to 20 pounds
- Flexibility to work various shifts including weekends and holidays
- Must be able to handle multiple tasks simultaneously
- Must demonstrate a friendly, professional demeanor
- Knowledge of local area and attractions is beneficial
Job Qualifications
- Available to work any shift and any days with schedule flexibility
- Outstanding customer service skills
- Dynamic, engaging and passionate personality with the ability to multi-task
- Ability to work well with other associates
- Maintain brand standards
- Be an outgoing, welcoming personality for the hotel
- Speak and write clearly and accurately
- Complete all assigned tasks, reports, projects in a professional manner and on time
Job Duties
- Greet, register, and assign rooms to guests of the hotel
- Verify customers' credit and establish payment method
- Assist guests with check in and check out processes including verifying registration, address, and credit information, balancing bank, and posting charges
- Go above and beyond to provide assistance such as helping with luggage, coffee, directions, wake up calls, and future reservations
- Coordinate all guest requests and inform guests of hotel services, features, and room amenities
- Prepare, set up, stock, takedown, clean, and provide quality beverages and food products consistently by adhering to all recipe and presentation standards
- Make and confirm reservations
- Compute bills, collect payments, and make change for guests
- Provide information on all hotel facilities including services offered
- Provide directions to local businesses, places of interest, major highways, airports, restaurants, and churches
- Answer hotel phone and handle guest requests and inquiries
- Transmit and receive messages using telephones or PMS system
- Perform bookkeeping activities such as balancing accounts
- Manage Coffee to Cocktails Bar and 24/7 Gallery Market
- Attend to Café Seating Areas, Gallery Kitchen, and Assembly Kitchen
- Prepare food amenities
- Clean and maintain kitchen and dining room facilities
- Manage inventory control of Gallery Host Stand supplies and kitchen supplies
- Create conversations and share a moment with guests to make a real connection
- Practice safe work habits and use required safety equipment
- Be aware of guest satisfaction scores and work to increase departmental and overall guest satisfaction
- Perform other duties as requested by management
Job Qualifications
Experience
No experience required
Job Location
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