Part-Time Front Office Receptionist (Plastic Surgery) - Austin, TX

QualDerm Partners is recognized as the largest multi-state female-founded and owned dermatology network in the United States, boasting over 150 locations across 17 states. The company is deeply rooted in its mission to educate, protect, and care for skin health. At QualDerm Partners, the ethos centers on providing comprehensive skin care that empowers individuals to achieve a confident, healthier, and more beautiful version of themselves. The organization is dedicated not only to offering top-tier medical dermatology services but also ensures that their team members experience a rewarding work environment with aggressive compensation and exceptional benefits. The company culture is cultivated to foster both professional growth and personal satisfaction, positioning itself as an employer of choice within the dermatology space.

Supporting this expansive network is Synergy Plastic Surgery, a reputable practice in Austin, Texas, which benefits from the business management services provided by QualDerm Partners. Synergy Plastic Surgery is committed to bridging the gap between a person's inner self-image and outer appearance through innovative cosmetic enhancement techniques. Known for its blend of technological advancements and talented specialists, Synergy Plastic Surgery strives to create results that are natural and effortless, thereby helping patients meet their aesthetic and wellness goals.

The position available is a Regular-Part Time Front Office Receptionist role, requiring 20 to 29 hours per week with necessary travel among the Round Rock, Lakeway, Westlake, and South Austin offices. This role plays a crucial part in ensuring that patient interactions begin smoothly and efficiently from the moment they arrive or make contact. The Front Office Receptionist is responsible for accurate and timely patient registration using medical systems, including the use of facility medical necessity tools to verify appropriate insurance coverage. Functioning within established policies and procedures, the receptionist must deliver exceptional customer service to physicians, patients, family members, and medical professionals.

Key responsibilities include greeting patients and visitors warmly either in person or on the telephone, documenting patient arrivals, verifying patient identity, and managing patient accounts within the Practice Management System (EMR). This role also involves scheduling and rescheduling appointments to optimize satisfaction, provider schedules, and room utilization. It requires handling emergency situations with adept reasoning and immediate response. Further duties involve updating patient information, verifying insurance eligibility, managing financial transactions such as co-pay collection, and maintaining confidentiality to protect patient rights.

In addition to these operational responsibilities, the Front Office Receptionist has the opportunity to contribute to the clinic's social media tasks by gathering content, sharing approved updates, and supporting community engagement efforts as directed. This role requires a high degree of professionalism, courtesy, and teamwork to support the clinic’s environment and patient care objectives.

Employment with QualDerm comes with competitive pay and a generous benefits package that includes a 401(k) plan with immediate vesting and paid time off benefits accruing from day one, along with paid holidays. As an equal opportunity employer, QualDerm Partners embraces diversity and inclusivity, ensuring a supportive environment for all employees. Candidates must be authorized to work in the United States on a full-time basis and ideally have some experience in healthcare customer service, although the role is part-time.