Part-time Front Office Agent

Santa Clara, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $25.00 - $27.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Employee assistance program

Vision Insurance

Opportunities for advancement

Job Description

Starwood Hotels is a prestigious hotel brand management company affiliated with the global private investment firm Starwood Capital Group. Founded in 2006 by Barry Sternlicht, this luxury hotel brand is dedicated to delivering exceptional experiences to guests while upholding a strong commitment to sustainability, diversity, and community. The company takes pride in its mission-driven approach, placing people, collaboration, stellar service, and respect for nature at the core of its values. With a passion for creating beautiful, memorable environments, Starwood Hotels operates unique hotel brands such as Treehouse Hotels that emphasize playfulness, freedom, and local character.

Treehouse Hotels, the f... Show More

Job Requirements

Previous hotel experience
Ability to satisfactorily communicate in English (speak, read, write)
Ability to accurately compute and manipulate mathematical calculations
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Computer knowledge in Windows environment as well as proficiency in the property management system
Ability to handle multiple calls and tasks simultaneously in a fast-paced environment
Excellent verbal communication skills, with a clear and pleasant speaking voice
Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays

Job Qualifications

Previous hotel experience
Ability to satisfactorily communicate in English (speak, read, write)
Ability to accurately compute and manipulate mathematical calculations
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, and cooperativeness
Computer knowledge in Windows environment as well as proficiency in the property management system
Ability to handle multiple calls and tasks simultaneously in a fast-paced environment
Excellent verbal communication skills, with a clear and pleasant speaking voice
Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends, and holidays

Job Duties

Check-in and check-out hotel guests in a confident, professional, and friendly manner, ensuring a smooth and efficient experience
Address guest inquiries, requests, and complaints promptly and professionally, ensuring high levels of guest satisfaction
Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day or night
Manage payments, including cash, credit card transactions, and room charges
Complete all items as listed on shift checklists
Maintain accurate records of guest information, room assignments, and billing
Follow proper cash handling procedures
Work closely with housekeeping, maintenance, and other departments to fulfill guest needs and ensure smooth operations
Maintain familiarity with hotel management software and basic computer skills
Knowledgeable of hotel fire, emergency, and safety procedures
Respond to all incoming calls promptly and courteously, directing them to the appropriate departments or individuals
Assist guests with various requests, such as room service orders, wake-up calls, or information inquiries, and ensure their needs are met
Take accurate messages for guests or staff members and ensure they are delivered promptly
Screen calls to identify the nature of the inquiry and transfer them to the correct department or person
Handle emergency calls calmly and efficiently, following the hotel's procedures to ensure guest and staff safety
Maintain accurate logs of incoming and outgoing calls, messages, and any guest complaints or requests
Provide guests with information about the hotel's services, amenities, and local attractions
Communicate guest requests and information to relevant departments, such as housekeeping, maintenance, or room service

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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