Part Time Front Desk Attendant - Reikart House

Reikart House Hotel, located on 5000 Main St., Amherst, NY 14226, is a prestigious establishment recognized for its award-winning hospitality and dedicated team. It is a leader in the boutique hotel industry, known for blending luxury, comfort, and personalized guest experiences. The hotel prides itself on offering exceptional service and creating a welcoming environment for both leisure and business travelers. Reikart House Hotel fosters a team culture that emphasizes creativity, commitment, and meticulous attention to guest needs. The staff members are encouraged to bring their skills, passion, and professionalism to cultivate memorable stays for all guests. At Reikart House, there is a strong dedication to continuous improvement, guest satisfaction, and offering a broad array of amenities and services that elevate the guest experience in the Amherst area. Employment at Reikart House is primarily in-person, emphasizing direct guest interaction and hands-on service.

Currently, Reikart House Hotel is seeking a Butler to become an integral part of their acclaimed service team. This role is designed for creative, driven individuals who embody the spirit of hospitality and have a genuine commitment to their craft. As a Butler, you will be the primary point of contact for guests, providing information about the hotel and the city and responding promptly and thoroughly to guests' immediate needs. The position demands a high level of professionalism, excellent communication skills, and the ability to maintain a warm and friendly demeanor. The Butler will be responsible for greeting guests, managing check-in and check-out processes, handling guest accounts and transactions, and maintaining strong customer relations.

The Butler position at Reikart House includes shifts across the day and night to accommodate around-the-clock guest needs, including first, second, and third shifts with weekend availability. This role requires multitasking, problem-solving under pressure, and a strong ability to work collaboratively within a team and across departments. The ideal candidate will possess prior hospitality experience, be highly organized, detail-oriented, and able to handle sensitive and confidential guest information with discretion. Ability to navigate computer systems such as Microsoft Office, PMS, and CRM programs is advantageous but not mandatory, as training is provided.

In this role, the Butler is expected to uphold the highest standards of presentation and guest service, anticipate guest needs, and contribute to maintaining the hotel’s reputation for excellence. The position may also include assisting in other departments and performing duties such as preparing luxury baths or facilitating functions outside the primary responsibilities. Physical requirements include lifting and moving objects up to 20 pounds, continuous standing and walking, as well as mobility via elevator access. Overall, the role offers an exciting opportunity for hospitality professionals looking to develop their skills in a dynamic, supportive environment at a recognized hotel brand.