Part-Time Front Desk Associate (Yonkers, NY)

PM Pediatric Care is a healthcare provider dedicated to delivering exceptional pediatric medical services while fostering a welcoming and supportive environment for families. As a company, it prides itself on its commitment to passion, customer focus, and creating a meaningful impact in patient care. The organization values a collaborative culture that emphasizes empathy, active listening, and professionalism. Although based in the healthcare sector, PM Pediatric Care embraces innovative approaches and strives to maintain a first-class experience for every family that walks through its doors. This dedication is reflected in their core mission, vision, and values, which prioritize patient care quality and a seamless healthcare journey.

The Front Desk Associate role at PM Pediatric Care is an excellent opportunity for a dynamic and responsible individual to serve as the face of the organization. This position is central to delivering a welcoming, efficient, and accurate experience for patients and their families. The Front Desk Associate will be entrusted with managing front desk functions, performing administrative tasks, and supporting the medical team in alignment with the company’s values and goals. This role requires someone who is highly organized, capable of multitasking, and possesses outstanding interpersonal skills.

As the first point of contact, the Front Desk Associate will greet families warmly, answer questions, and help patients initiate the self-registration process. They will also maintain patient accounts by accurately recording demographics, insurance, and financial information in compliance with HIPAA standards. The role involves handling patient documents, maintaining confidentiality, and ensuring smooth patient flow during waiting and registration periods. The position also requires collaboration with site leadership to facilitate prompt resolution of complex patient issues and escalations.

The ideal candidate will have excellent customer service skills, strong communication abilities, and the capacity to adapt to shifting demands in a healthcare environment. Intermediate proficiency with Microsoft Office Suite and the ability to navigate multiple computer systems are essential. This role occasionally requires flexibility in work schedules, including potential travel between sites.

Compensation for the Front Desk Associate position ranges from $17 to $25 per hour, reflecting the individual’s experience and location. PM Pediatric Care is committed to equitable employment practices and encourages applicants from diverse backgrounds to join their team, promoting an inclusive workplace where all employees can thrive and contribute meaningfully to patient care and service excellence.