Part-Time Front Desk Agents-Renaissance Raleigh Hotel

Raleigh, NC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Exact $16.00

Benefits

Competitive wages

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

short-term disability

long-term disability

401k Retirement Plan

Tuition Assistance

discounted room rates at Concord-managed hotels

Training and development opportunities

Career advancement opportunities

Job Description

Renaissance Raleigh North Hills Hotel is a distinguished full-service hotel located in the vibrant North Hills district of Raleigh, North Carolina. Known for blending an urban lifestyle with elegant comfort, this hotel offers a unique atmosphere where guests can enjoy exceptional service and modern amenities. Part of the renowned Marriott International family, Renaissance Raleigh North Hills caters to travelers seeking both business and leisure stays, providing contemporary accommodations, dining options, and event spaces. Emphasizing quality, integrity, community, profitability, and fun, the hotel prides itself on delivering memorable guest experiences through its dedicated and passionate team. The workplace culture at Renaissance... Show More

Job Requirements

Flexible work schedule including nights, weekends, and holidays
passionate about serving others
excellent guest interaction skills
ability to handle guest concerns professionally and promptly
knowledge of cash handling procedures
ability to maintain guest privacy and professionalism
strong communication skills
knowledge of hotel safety and emergency protocols
commitment to exceeding guest expectations

Job Qualifications

Minimum high school diploma or equivalent
1-2 years of face-to-face customer service experience preferred
excellent communication and interpersonal skills
strong problem-solving abilities
ability to work flexible shifts including nights, weekends, and holidays
basic computer proficiency with hotel management systems
demonstrated enthusiasm, detail orientation, dedication, and ability to work well in a team environment

Job Duties

Assist guests efficiently, courteously, and professionally at all times
maintain a high level of service and hospitality
promptly and effectively handle guest concerns or issues to satisfaction
post guest charges and collect payments following cash handling procedures
manage guest mail and messages respecting privacy and professionalism
communicate effectively with various hotel departments and management regarding guest comments and concerns
respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance
maintain full knowledge of hotel safety and emergency procedures

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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