Part Time Front Desk Agent/ Guest Services Rep

Columbia, SC, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.00 - $15.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Paid Time Off

Employee Discounts

Job Description

Candlewood Suites Columbia-Ft. Jackson located at 921 Atlas Rd, Columbia, SC 29209, is part of the prestigious Maya Hotels family, a leader in the hospitality industry. Maya Hotels represents multiple well-known brands including Holiday Inn Express, Candlewood Suites, Avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft, all recognized for their dedication to providing exceptional guest experiences. Maya Hotels strives to set the benchmark in hospitality with a commitment to excellence, a friendly work culture, and continuous opportunities for career advancement. Whether you are seeking a part-time or full-time position within the vibrant hospitality sector, Maya Hotels offers a welcoming environment where employees can grow and thrive.

We are currently looking for a Part Time Front Desk Agent/Guest Service Representative to join our team at Candlewood Suites Columbia-Ft. Jackson. This essential role serves as the first point of contact for guests, and it demands a professional, friendly, and efficient individual capable of creating a welcoming and memorable experience. This position offers a competitive salary with performance-based bonuses, designed to reward dedication and high-quality service. As a Front Desk Agent, you will have the unique opportunity to work closely with multiple departments, ensuring guests receive top-notch service from the moment they arrive until they depart.

This role requires someone who thrives in a fast-paced environment and enjoys interacting with diverse guests while representing some of the most respected brands in the hospitality business. You will be responsible for greeting guests warmly, managing reservations accurately, resolving any guest concerns swiftly, and supporting various administrative duties including cash handling and documentation. The position also demands a strong commitment to upholding safety and security protocols to guarantee a safe environment for guests and staff alike.

Maya Hotels promotes a great work-life balance, with benefits that include medical, dental, and vision insurance, employer-paid life insurance, 401K retirement plans with employer contribution, paid time off (PTO), and various employee perks such as hotel discounts and referral programs. The work environment is supportive and collaborative, dedicated to helping employees advance their skills through training programs and internal growth opportunities. This is an excellent opportunity for individuals passionate about hospitality who want to build a successful career within a trusted and expanding hotel group.

Job Requirements

High school diploma or equivalent
Previous experience in customer service, hospitality, or hotel front desk operations preferred
Strong interpersonal and verbal communication skills to engage with guests professionally
Ability to think quickly and resolve guest issues efficiently
Ability to work accurately and efficiently in a fast-paced environment
Proficiency in computer systems, hotel reservation software, and basic accounting principles
Familiarity with handling payments, processing transactions, and balancing a cash drawer
Ability to work various shifts, including evenings, weekends, and holidays
Ability to stand for extended periods of time
Frequent use of hands for typing, writing, bending, reaching and handling office equipment or guest luggage
Ability lifting items up to 25lbs as needed

Job Qualifications

High school diploma or equivalent
Previous experience in customer service, hospitality, or hotel front desk operations preferred
Strong interpersonal and verbal communication skills to engage with guests in a professional manner
Ability to think quickly and resolve guest issues efficiently
Ability to work accurately and efficiently in a fast-paced environment
Proficiency in computer systems, hotel reservation software, and basic accounting principles
Familiarity with handling payments, processing transactions, and balancing a cash drawer
Ability to work various shifts, including evenings, weekends, and holidays

Job Duties

Greeting guests warmly upon arrival and provide a professional and friendly check-in/check-out experience
Assist guests with inquiries, requests, and provide information about hotel facilities, amenities, and local attractions
Handle guest complaints and resolve issues promptly to ensure guest satisfaction
Manage hotel reservations, ensuring accuracy in the booking process
Process online and phone reservations, verify guest details, and assign rooms based on preferences
Stay informed on room availability, rates, and special promotions to provide accurate information to guests
Work closely with housekeeping and other hotel departments to ensure seamless guest experiences
Keep the front desk area clean, organized, and stocked with necessary supplies
Handle cash and credit card transactions, maintain accurate records, and balance the cash drawer at the end of each shift
Complete daily reports on occupancy, revenue, and guest requests, and communicate relevant information to hotel management
Answer phone calls promptly and professionally, redirecting calls or taking messages as needed
Follow hotel security protocols, including verifying guest identification, maintaining guest privacy, and securing guest information
Monitor the lobby area to ensure a safe and welcoming environment for guests and employees
Respond to emergency situations such as medical incidents or fire alarms by following established procedures
Work closely with housekeeping, maintenance, and other hotel departments to ensure guest requests are fulfilled promptly
Communicate effectively with team members to share information and resolve issues
Participate in training programs and meetings to enhance job knowledge and skills