PART-TIME Front Desk Agent (EVENING SHIFT)- SHERATON PHILADELPHIA
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $17.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible schedule
Job Description
Our esteemed hotel is dedicated to providing exceptional guest experiences through outstanding service and comfort. As a hospitality establishment known for its welcoming atmosphere and attention to detail, we prioritize customer satisfaction and strive to create a home-away-from-home environment for all who stay with us. We pride ourselves on our quality amenities, prime location, and a team-oriented culture that values professionalism and warm hospitality. Our commitment to excellence has made us a preferred destination for travelers seeking both leisure and business accommodations. We offer a supportive work environment where employees have opportunities for growth and take pride in delivering superior service to every guest.
We are currently seeking a Front Desk Associate to join our dynamic front office team. This hourly position offers a competitive rate of $17.00 per hour and focuses on delivering seamless guest services and enhancing the overall guest experience. The ideal candidate will have strong interpersonal skills and the ability to manage guest interactions with professionalism and warmth. Responsibilities include greeting and checking guests in and out promptly and accurately, managing reservations including pre-registration and room blocking, posting charges efficiently, handling guest inquiries and complaints constructively, and managing cash and payment transactions with accuracy. Proficiency in front office computer systems or manual systems relevant to hotel daily transactions is essential. The role also requires knowledge of hotel rates, discounts, reservation procedures, and cancellation policies. The candidate must be able to work varying schedules, including nights, weekends, and holidays, and must demonstrate a strong work ethic and self-initiative. This position is perfect for those who enjoy teamwork and are passionate about creating memorable guest experiences in a fast-paced hospitality environment. The Front Desk Associate will contribute significantly to maintaining the smooth operation of the hotel’s front office and ensuring every guest feels welcomed and valued.
We are currently seeking a Front Desk Associate to join our dynamic front office team. This hourly position offers a competitive rate of $17.00 per hour and focuses on delivering seamless guest services and enhancing the overall guest experience. The ideal candidate will have strong interpersonal skills and the ability to manage guest interactions with professionalism and warmth. Responsibilities include greeting and checking guests in and out promptly and accurately, managing reservations including pre-registration and room blocking, posting charges efficiently, handling guest inquiries and complaints constructively, and managing cash and payment transactions with accuracy. Proficiency in front office computer systems or manual systems relevant to hotel daily transactions is essential. The role also requires knowledge of hotel rates, discounts, reservation procedures, and cancellation policies. The candidate must be able to work varying schedules, including nights, weekends, and holidays, and must demonstrate a strong work ethic and self-initiative. This position is perfect for those who enjoy teamwork and are passionate about creating memorable guest experiences in a fast-paced hospitality environment. The Front Desk Associate will contribute significantly to maintaining the smooth operation of the hotel’s front office and ensuring every guest feels welcomed and valued.
Job Requirements
- High school diploma or equivalent
- Previous hotel experience preferred
- Ability to handle varying schedules including nights, weekends, and holidays
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to manage cash handling accurately
- Positive attitude and team player mentality
Job Qualifications
- High school diploma or equivalent
- Previous hotel experience preferred
- Strong communication skills
- Ability to work flexible hours including nights, weekends, and holidays
- Basic computer proficiency
- Ability to handle cash and payment processing accurately
- Excellent customer service skills
- Team-oriented mindset
Job Duties
- Strong interpersonal skills to build rapport with guests and handle inquiries or complaints professionally
- Excellent verbal and written communication skills to effectively interact with guests and staff
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Ability to handle guests issues and complaints with patience and find effective solutions
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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