Part Time Events/Service Team Member

The Michaels Companies Inc. is a leading arts and crafts retail chain in North America, renowned for inspiring creativity and celebration among individuals of all ages. Established in 1973 and headquartered in Irving, Texas, Michaels operates over 1,300 stores across 49 states and Canada, as well as online platforms at Michaels.com and Michaels.ca. The company also owns Artistree, a manufacturer specializing in custom and specialty framing merchandise. Michaels positions itself as the ultimate destination for crafting and creative supplies, supporting an extensive range of artistic hobbies and educational activities. With a commitment to fostering a supportive environment for both customers and team members, Michaels emphasizes inclusivity, creativity, and exceptional customer service.

This role within Michaels is crucial for ensuring a memorable and enjoyable experience for guests through the planning, coordination, and facilitation of events within the store, including children's birthday parties and various crafting classes. The position involves delivering friendly, personalized customer service to help shoppers find products and solutions efficiently, creating an engaging shopping atmosphere that aligns with Michaels' brand promises. Employees are responsible for operational duties such as merchandise stocking, truck unloading, and maintaining store cleanliness and recovery standards, which are pivotal for smooth daily store operations.

The event coordination aspect calls for managing multiple simultaneous activities, including children's craft parties and other creative events, where the team member will engage with guests ranging in age from young children to seniors. The role requires hands-on involvement in instructing craft projects, participating in activities like face painting, and managing event add-ons such as goody bags and balloons according to company standards. Effective communication with clients and internal teams ensures seamless execution and client satisfaction. Administrative responsibilities include handling correspondence and adjusting event plans as needed to meet client expectations and feedback.

Customer experience duties extend to assisting customers with shopping, promoting the benefits of Michaels’ Rewards program and Private Label Credit Cards, and facilitating enrollments. The team member supports omni-channel processes including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), all while maintaining compliance with company policies and safety protocols. The position promotes teamwork, positivity, and respect, even during challenging situations, and requires cross-training in custom framing sales and production. Physical requirements include standing for long periods, lifting heavy boxes, and accessing high shelves safely.

Michaels provides competitive compensation with a base pay range of $16.00 to $18.80 per hour and prioritizes the wellbeing of its team through comprehensive benefits such as health insurance, paid time off, tuition assistance, and employee discounts. The company fosters a culture of inclusion and offers reasonable accommodations for individuals with disabilities, ensuring equal employment opportunities.