Part Time Event Technical Specialist, Audio - Sheraton Waikiki

Kailua, HI, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Training and development programs

Employee Discounts

Career advancement opportunities

Job Description

Encore is a global leader in event technology and production services, specializing in delivering world-class audiovisual experiences for events held in various settings including hotels, convention centers, and unique venues. The company is dedicated to providing cutting-edge technology solutions that transform events into memorable experiences, ensuring every client receives personalized, high-quality service. Recognized across the industry for technical excellence and innovation, Encore supports a dynamic and professional workforce committed to client satisfaction and operational excellence. With a comprehensive training and certification program, Encore fosters continuous development and expertise among its team members. The environment is fast-paced and collaborative, where technical skills are paired with outstanding customer service to create seamless event experiences.

The role of Technical Specialist at Encore is designed for professionals with a passion for event technology and a commitment to superior client service in hospitality environments. Reporting to an Associate Director or Director of Project Management, the Technical Specialist is responsible for the technical setup, operation, and breakdown of mid-level production events that feature advanced audiovisual equipment including audio systems, lighting, projection, and video technologies. This position requires a hands-on approach to equipment management and event execution, ensuring flawless delivery and quick resolution of any technical issues. The Technical Specialist works closely with internal teams, clients, and hotel staff to maintain strong, positive relationships and to guarantee that all technical aspects of an event meet or exceed expectations.

Key aspects of the Technical Specialist role include supervising technical staff during events, providing mentorship and coaching to team members, and developing expertise in the latest technologies and industry trends. The role demands problem-solving capabilities, effective communication skills, and a keen sense of customer service to foster excellent client interactions and successful event outcomes. Physical demands are significant, with expectations for handling, lifting, and operating technical equipment in various settings, sometimes under challenging conditions such as noise or exposure to outdoor elements. The position may involve irregular hours, including evenings, weekends, and holidays, reflecting the nature of the event production industry.

Encore offers a collaborative and supportive work environment that values technical proficiency, leadership development, and a strong focus on delivering exceptional service. Employees have access to comprehensive training programs, career advancement pathways, and the opportunity to be part of a globally respected event production team. The Technical Specialist role is a vital component of Encore’s commitment to innovation and excellence in event technology services, making it an exciting opportunity for individuals seeking to advance their careers in a dynamic and client-focused industry.

Job Requirements

Bachelor's Degree preferred
3+ years of event technology experience with specialty in audio, lighting, projection, or video
3-4 years of customer service or hospitality experience preferred
Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
Strong customer, client, and coworker interface experience
Valid driver's license required for positions operating company vehicles
Must be able to lift 50 lbs

Job Qualifications

Bachelor's Degree is preferred
3+ years of event technology experience with specialty in audio, lighting, projection, or video is required
3-4 years of customer service or hospitality experience is preferred
Ability to interact professionally and effectively with a diverse workforce, customer base and senior level management
Strong customer, client and coworker interface experience and abilities
A valid driver's license is required for team members in positions that may operate company vehicles
Must be able to lift 50 lbs

Job Duties

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment
Troubleshoots technical issues and resolves problems quickly as they arise
Complies with all company security and safety measures
Ensures equipment is secure from theft and/or damage when in use
Provides excellent service and strives to exceed the expectations and needs of internal and external customers
Maintains a positive relationship with all clients through effective communication
Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction
Understands and fosters the hotel/client relationship
Creates an atmosphere that fosters development of technical and leadership skills in other employees
Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed
Develops self as subject matter expert in discipline of specialty
Stays current with technology and industry trends
Performs advanced work pre/during/post event with operations team members
Supervises and directs other technicians during an event
Assists team with proper security, storage, inventory, transportation, and maintenance of equipment
Performs inventory and forecasting of equipment needs