Part-Time Customer Service Agent (European Airline Carriers)
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $23.00
Benefits
Access your pay when you need it through DailyPay app
On the spot awards offered through the Awardco Platform including gift cards and more
multiple options for both full and part-time employees for quality medical care
Travel discounts, pet insurance, discount shopping and more
Wellness programs offered to all employees
401k program offered with company match
Opportunity for Internal Mobility and transfers
Job Description
Worldwide Flight Services (WFS) is a global leader in providing ground handling and cargo logistics services with a presence across 164 airport locations in 18 countries and on 5 continents. With a reputation for operational excellence, WFS supports airlines and airports to ensure smooth and efficient flight operations. The company’s expertise spans a wide range of services, including cargo handling, ramp services, passenger services, and technical support. This broad reach and commitment to quality have established WFS as an industry leader striving to deliver exceptional service to its clients daily. WFS emphasizes safety, security, and customer satisfaction, creating a trusted... Show More
Job Requirements
- Must be at least 18 years of age
- Proficient in English (reading, writing, speaking, listening)
- Must possess a clean driving record and valid driver's license
- Must provide proof of legal right to work in the United States
- Ability to lift up to 50 lbs
- Ability to tolerate moderate to loud noise levels in the work environment
- Ability to stand for periods up to 3 hours without sitting
- Must demonstrate fitness for duty without impairment due to illegal drugs, sleep deprivation, medication, or alcohol
- May be required to work irregular hours and/or shifts including split-shifts, holidays, weekends, overtime, and extended hours
- Willingness and ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA)
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or logistics preferred
- Basic computer knowledge including use of airline systems
- Strong communication skills in English, including reading, writing, speaking, and listening
- Ability to type a minimum of 35 words per minute
- Knowledge of airway bill import procedures and government regulations
- Attention to detail and good organizational skills
- Ability to follow instructions from supervisors or lead agents
- Ability to work effectively as part of a team
- Interpersonal skills such as dependability, responsibility, honesty, and integrity
Job Duties
- Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
- Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
- Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment's arrival at warehouse facility or on hold
- Provide assistance to customers arriving to retrieve their documents and freight
- Collect appropriate charges and document method of payment
- Process "Customs Out" (proof of delivery) for every transaction before the customer's departure
- Assist in completion of MAWBS for over-the-counter shipments
- Confirm all bookings are accepted
- Confirm TSA mandatory screening
- Confirm Dangerous Goods (DG) have been checked within aircraft limits and follow specific procedures for DG shipments when received, including abandoned shipments
- Data capture AWB information into airline system(s)
- Manifest flight based on information received from the warehouse
- Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
- Verify post flight inventory with documents on hand
- File maintenance of all pertinent documents and records
- Prepare various reports (Irregularity, Weekly Import and/or Export Statistics)
- Answer incoming calls and respond to emails
- Demonstrate diligence to maintain security under Airport Police, TSA and United States regulations
Job Location
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