Part-Time Customer Experience Representative

Cincinnati, OH, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $21.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Training and development opportunities

Job Description

Firelands Scientific and The Landing Dispensaries are recognized leaders in the cannabis retail industry, known for their commitment to quality, compliance, and exceptional customer experiences. Operating as a trusted cannabis retail establishment, they specialize in both medical and adult-use cannabis products. These dispensaries provide a welcoming environment where knowledgeable staff assist customers in navigating a diverse range of products tailored to meet individual needs. They are dedicated to maintaining high standards of service while adhering strictly to state and local regulations, ensuring a safe and positive shopping experience for all guests. Firelands Scientific and The Landing Dispensaries are proud employers... Show More

Job Requirements

High school diploma or equivalent
Recent and relevant hospitality and/or retail experience required
Excellent customer service skills
Knowledge and adherence to the policies, procedures, and goals of Firelands Scientific
Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
Ability to work effectively with employees, management, customers, governmental agencies, community members and the general public
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Job Qualifications

High school diploma or equivalent
Recent and relevant hospitality and/or retail experience
Excellent customer service skills
Knowledge and adherence to the policies, procedures, and goals of Firelands Scientific
Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
Ability to listen well and communicate effectively orally and in writing with various audiences
Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
Ability to work effectively with employees, management, customers, governmental agencies, community members and the general public
Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures

Job Duties

Follow established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of every product and strain in the store
Consult with customers to make the best possible product suggestions by identifying their experience level, preferred method of consumption and desired effects
Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for customers
Accurate use and maintenance of the Point of Sale (POS) system
Accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification system
Maintenance of hard copy files (when required)
Assistance in verifying order deliveries for accuracy
Security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
Maintenance of open communication with the management team and other coworkers
Reporting of employee issues or customer situations
Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints
Other duties as assigned

Job Location

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