Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $26.50
Benefits
Paid Time Off
Free Meals
Employee assistance program
hotel discounts
competitive hourly wage
inclusive workplace
Career development opportunities
Job Description
Montage International is a distinguished luxury hotel and resort management company known for delivering exceptional hospitality experiences in premier destinations worldwide. Renowned for combining timeless elegance with contemporary comfort, Montage International prides itself on fostering an environment where passion and excellence are cultivated among its team members. The company emphasizes a culture aligned with the belief of 'do what you love,' encouraging employees to live their passion and bring their unique magic to every guest interaction. As part of their commitment to inclusivity, Montage International welcomes applicants with disabilities and provides reasonable accommodations during the application process, underlining its dedication... Show More
Job Requirements
- Must be able to stand for an extended period of time, approximately six hours
- must be able to bend, stoop, squat, and stretch to fulfill tasks
- this position requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing
- must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
- must possess excellent communication and interpersonal skills
- must have good organizational skills
- must be proficient in MS Office applications
- must maintain a positive attitude throughout all interactions
Job Qualifications
- College degree preferred
- minimum of two years’ experience in an upscale hotel preferred
- minimum of two years’ experience in customer service
- excellent telephone etiquette
- exceptional guest recovery skills
- excellent organizational and time management skills
- strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook
- must possess a positive attitude
- must be willing to participate in a learning environment
- must integrate company values throughout all interactions
- must be able to quickly and effectively adapt to using new software products
- must be dependable and available to work within the hotel on weekends, nights and/or holidays based on business demands
Job Duties
- Greeting guests with friendly and sincere welcome
- providing information and assistance to guests regarding city and hotel attractions or points of interest
- booking reservations for guests both within the resort and at outside facilities
- properly logging guests requests and performing follow up with guests
- familiarizing oneself with each day’s arrival and group activities
- maintaining communication with reception and other departments regarding guest activity or special needs as necessary
- ensuring any incoming and outgoing packages are logged and delivered appropriately
- monitoring and scheduling hotel driver and booking guest transportation with hotel’s contracted vendor
Job Location
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