
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Healthy meals
Professional Development
Job Description
Enso Village is a distinguished senior living community committed to fostering a warm, welcoming, and supportive environment for its residents, their families, and visitors. Known for its compassionate care and vibrant community atmosphere, Enso Village provides a unique blend of comfort, security, and enrichment tailored to support the well-being and lifestyles of its residents. The organization places a high priority on creating an inclusive and nurturing environment where every member feels valued, respected, and engaged. Enso Village operates with a mission to enhance the quality of life for seniors through exceptional service, thoughtful amenities, and a dedicated team of professionals who understand the importance of personalized care and community connection.
As an integral part of this mission, the role of Concierge plays a vital role in the daily life of Enso Village. The Concierge acts as the first point of contact, embodying the values of hospitality, empathy, and dedication. This position is ideal for individuals who are passionate about customer service and have a genuine commitment to helping others. The Concierge is responsible for creating a friendly and professional atmosphere by providing residents and their families with immediate support, accurate information, and seamless coordination of various services. From managing inquiries and facilitating residents' daily needs such as scheduling transportation and booking appointments, to ensuring safety and compliance with community policies, the Concierge’s duties are multi-faceted and crucial to sustaining the community’s high standards.
The role also requires excellent communication skills, attention to detail, and the ability to handle administrative tasks efficiently. By maintaining organized records of resident preferences and feedback, the Concierge helps tailor services to meet individual needs and contributes to continuous improvement efforts. Beyond administrative and customer service responsibilities, the Concierge supports the maintenance of a safe environment by monitoring entrances and common areas and adhering to safety protocols. This position offers an hourly wage range of $25 to $30, reflecting the candidate’s experience, education, and relevant skills.
Enso Village values team members who can work both independently and collaboratively, possessing calmness in emergency situations, professionalism, and respect for confidentiality. Flexibility is also important, as the Concierge must be willing to work varying shifts, including weekends and holidays. This role is ideal for compassionate and patient individuals who are service-oriented and dedicated to making a positive difference in the lives of senior residents. Joining Enso Village means being part of a team that prioritizes respect, inclusion, and a high standard of care and hospitality for every community member.
As an integral part of this mission, the role of Concierge plays a vital role in the daily life of Enso Village. The Concierge acts as the first point of contact, embodying the values of hospitality, empathy, and dedication. This position is ideal for individuals who are passionate about customer service and have a genuine commitment to helping others. The Concierge is responsible for creating a friendly and professional atmosphere by providing residents and their families with immediate support, accurate information, and seamless coordination of various services. From managing inquiries and facilitating residents' daily needs such as scheduling transportation and booking appointments, to ensuring safety and compliance with community policies, the Concierge’s duties are multi-faceted and crucial to sustaining the community’s high standards.
The role also requires excellent communication skills, attention to detail, and the ability to handle administrative tasks efficiently. By maintaining organized records of resident preferences and feedback, the Concierge helps tailor services to meet individual needs and contributes to continuous improvement efforts. Beyond administrative and customer service responsibilities, the Concierge supports the maintenance of a safe environment by monitoring entrances and common areas and adhering to safety protocols. This position offers an hourly wage range of $25 to $30, reflecting the candidate’s experience, education, and relevant skills.
Enso Village values team members who can work both independently and collaboratively, possessing calmness in emergency situations, professionalism, and respect for confidentiality. Flexibility is also important, as the Concierge must be willing to work varying shifts, including weekends and holidays. This role is ideal for compassionate and patient individuals who are service-oriented and dedicated to making a positive difference in the lives of senior residents. Joining Enso Village means being part of a team that prioritizes respect, inclusion, and a high standard of care and hospitality for every community member.
Job Requirements
- High school diploma or equivalent
- additional education in hospitality, customer service, or related fields is a plus
- previous experience in customer-facing role preferably in hospitality, healthcare, or senior living
- outstanding interpersonal and communication skills
- strong organizational and multitasking abilities
- ability to work independently and collaboratively within a team
- calm and composed in emergency situations
- respect for the privacy and confidentiality of all community members
- professional appearance and demeanor
- proficiency with computers and standard office software
- flexibility to work varying shifts including weekends and holidays
- a compassionate, patient, and service-oriented mindset
Job Qualifications
- High school diploma or equivalent
- additional education in hospitality, customer service, or related fields is a plus
- Previous experience in a customer-facing role, preferably in hospitality, healthcare, or senior living
- Outstanding interpersonal and communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively within a team
- Calm and composed in emergency situations
- Respect for the privacy and confidentiality of all community members
- Professional appearance and demeanor
- Proficiency with computers and standard office software
- Flexibility to work varying shifts, including weekends and holidays
- A compassionate, patient, and service-oriented mindset
Job Duties
- Serve as the first point of contact for residents, families, and visitors
- Greet everyone with professionalism, empathy, and a genuine commitment to providing assistance
- Direct inquiries to the appropriate team members and departments
- Support residents with day-to-day needs, including scheduling transportation, booking appointments, making reservations, and providing information about local events, attractions, and amenities
- Manage all incoming phone calls, ensuring messages are accurately relayed to the appropriate staff
- Help coordinate maintenance requests, manage deliveries, and respond to resident concerns promptly and effectively
- Monitor entrances and common areas to help maintain a safe and welcoming environment
- Adhere to all emergency and safety protocols
- Ensure all guests comply with Enso Village's visitor policy
- Report any resident health or well-being concerns to the Health and Wellbeing Department in a timely manner
- Foster open, respectful, and proactive communication with residents, families, and team members
- Maintain accurate records of resident preferences, feedback, and special requests
- Perform a variety of administrative tasks, including handling mail, deliveries, and maintaining up-to-date records, databases, and documentation
- Maintain a clean, organized, and professional reception area
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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