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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Paid Time Off
Healthy meals
Professional Development
Job Description
Enso Village is a respected and welcoming senior living community dedicated to providing high-quality care and support to its residents in a compassionate and inclusive environment. Established to offer a safe and nurturing space for seniors, Enso Village blends comfort, dignity, and personalized service to enhance the quality of life for all community members. Its friendly and professional staff are committed to creating an atmosphere that feels like home while fostering independence and well-being among residents. The community offers a broad array of amenities, activities, and services designed to meet the physical, emotional, and social needs of its residents, helping... Show More
Job Requirements
- High school diploma or equivalent required
- Additional education in hospitality, customer service, or related fields is a plus
- Previous experience in customer-facing role preferably in hospitality, healthcare, or senior living is preferred
- Outstanding interpersonal and communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively within a team
- Calm and composed in emergency situations
- Respect for the privacy and confidentiality of all community members
- Professional appearance and demeanor always
- Proficiency with computers and standard office software
- Flexibility to work varying shifts including weekends and holidays as needed
- A compassionate, patient, and service-oriented mindset
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer-facing roles, preferably in hospitality, healthcare, or senior living
- Outstanding interpersonal and communication skills
- Strong organizational and multitasking abilities
- Ability to work independently and collaboratively within a team
- Professional appearance and demeanor
- Proficiency with computers and standard office software
- Flexibility to work varying shifts, including weekends and holidays
- A compassionate, patient, and service-oriented mindset
Job Duties
- Serve as the first point of contact for residents, families, and visitors
- Greet everyone with professionalism, empathy, and a genuine commitment to providing assistance
- Direct inquiries to the appropriate team members and departments
- Support residents with day-to-day needs, including scheduling transportation, booking appointments, making reservations, and providing information about local events, attractions, and amenities
- Manage all incoming phone calls, ensuring messages are accurately relayed to the appropriate staff
- Help coordinate maintenance requests, manage deliveries, and respond to resident concerns promptly and effectively
- Monitor entrances and common areas to help maintain a safe and welcoming environment
- Adhere to all emergency and safety protocols as required
- Ensure all guests comply with Enso Village's visitor policy
- Report any resident health or well-being concerns to the Health and Wellbeing Department in a timely manner
- Foster open, respectful, and proactive communication with residents, families, and team members
- Maintain accurate records of resident preferences, feedback, and special requests
- Perform a variety of administrative tasks, including handling mail, deliveries, and maintaining up-to-date records, databases, and documentation
- Maintain a clean, organized, and professional reception area
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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