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Part Time Ambassador Customer Assistant

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Standard Hours
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Benefits

On-the-job training

Job Description

ABM (NYSE: ABM) is a global leader in facility services and solutions, committed to creating cleaner, healthier, and more sustainable environments. Established in 1909, ABM has built a strong presence in the industry by offering a broad range of essential services that span janitorial, engineering, parking management, electrical and lighting solutions, energy and electric vehicle charging infrastructure, HVAC and mechanical services, landscaping and turf management, and mission-critical solutions. Serving over 20,000 clients worldwide, including commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, and entertainment venues, ABM operates across more than 350 offices in the United States,... Show More

Job Requirements

  • Must be 18 years of age or older
  • no high school diploma, GED or college degree required
  • no experience required and on the job training provided

Job Qualifications

  • One year of customer service or similar work experience preferred
  • ability to communicate effectively with diverse populations
  • willingness to work in a fast-paced airport environment
  • strong interpersonal skills
  • reliable and punctual
  • ability to follow safety protocols
  • capacity to provide assistance to passengers with special needs

Job Duties

  • Act as a welcome ambassador for arriving passengers
  • greet and engage with passengers in and around the terminal area to offer informational assistance
  • communicate effectively with passengers regarding airport and airline services available
  • assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
  • escort unaccompanied minors
  • assist with baggage as required
  • monitor and enforce carry-on baggage size requirements
  • coordinate passenger lines at check-in to ensure a smooth, orderly and efficient flow of passengers during peak times
  • provide assistance to passengers using kiosks to check-in
  • assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with the grooming of aircrafts to maintain a clean and elevated inflight experience for passengers
  • transfer and distribute wheelchairs as needed
  • alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
  • report hazards and incidents encountered in daily operation
  • follow safety precautions at all times

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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