Part Time Airline Passenger Service Agent
Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
flight benefits
Paid Time Off
competitive wage
Career development opportunities
Job Description
Trego-Dugan Aviation is a reputable aviation service provider specializing in passenger and customer service at airports, including Raleigh-Durham International Airport (RDU). Known for its commitment to safety, efficiency, and excellent customer service, the company offers a dynamic work environment in the aviation industry. They prioritize employee growth, provide competitive wages, and offer flight benefits and paid time off, making them a desirable employer for individuals interested in a career in aviation customer service.
The role of Airline Customer/Passenger Service Agent at Trego-Dugan Aviation involves a variety of responsibilities focused on delivering exceptional service to airline customers. This is a full-time position that requires a flexible schedule as agents must be ready to work nights, weekends, and holidays. Shifts vary and may include early morning to late evening hours aligned with flight schedules, adjusting seasonally based on airline operations. Employees in this role are expected to be highly motivated, people-oriented, and able to manage high-stress situations with professionalism and courtesy. Additionally, they will be responsible for tasks relating not only to customer interactions such as ticket processing, seat assignments, and baggage handling but also duties involving ramp operations, aircraft cleaning, and commissary tasks as needed.
Candidates must exhibit excellent communication skills, be able to work efficiently under time constraints, and have a positive attitude with a focus on teamwork and cooperation. The position also demands physical stamina to handle tasks like carrying luggage and standing for extended periods, highlighting the need for physical fitness and dexterity. Compliance with FAA, airline, and airport regulations is mandatory, and agents must be vigilant about safety and security protocols. This role provides an excellent opportunity for individuals seeking to build a career in the aviation field while gaining valuable exposure to airport operations and passenger service dynamics. With a starting wage of $16.50 per hour, flight benefits, and paid time off, this role offers competitive compensation along with valuable industry experience.
The role of Airline Customer/Passenger Service Agent at Trego-Dugan Aviation involves a variety of responsibilities focused on delivering exceptional service to airline customers. This is a full-time position that requires a flexible schedule as agents must be ready to work nights, weekends, and holidays. Shifts vary and may include early morning to late evening hours aligned with flight schedules, adjusting seasonally based on airline operations. Employees in this role are expected to be highly motivated, people-oriented, and able to manage high-stress situations with professionalism and courtesy. Additionally, they will be responsible for tasks relating not only to customer interactions such as ticket processing, seat assignments, and baggage handling but also duties involving ramp operations, aircraft cleaning, and commissary tasks as needed.
Candidates must exhibit excellent communication skills, be able to work efficiently under time constraints, and have a positive attitude with a focus on teamwork and cooperation. The position also demands physical stamina to handle tasks like carrying luggage and standing for extended periods, highlighting the need for physical fitness and dexterity. Compliance with FAA, airline, and airport regulations is mandatory, and agents must be vigilant about safety and security protocols. This role provides an excellent opportunity for individuals seeking to build a career in the aviation field while gaining valuable exposure to airport operations and passenger service dynamics. With a starting wage of $16.50 per hour, flight benefits, and paid time off, this role offers competitive compensation along with valuable industry experience.
Job Requirements
- high school diploma or equivalent
- minimum two years customer service experience
- basic computer skills and ability to type 25 wpm
- valid driver’s license
- able to read and write English
- must be at least 18 years old
- authorization to work in the U.S. as defined in the Immigration Act of 1986
- must pass 10-year background check and pre-employment drug test
- must be able to work flexible schedule including nights, weekends and holidays
- able to complete required training
Job Qualifications
- high school diploma or equivalent
- minimum two years of customer service experience
- possess basic computer skills and ability to type 25 wpm
- excellent communication skills
- ability to work efficiently under time constraints
- able to read and write English
- bilingual skills a plus
- good physical dexterity and stamina
- able to complete required training
- valid driver’s license
- must pass a 10-year background check and pre-employment drug test
- authorization to work in the U.S. as defined in the Immigration Act of 1986
Job Duties
- processing customer tickets
- checking baggage
- monitoring carry-on baggage for size and quantity
- assigning seats
- providing information on arrival and departure times
- handling denied boarding situations
- enforcing safety and security measures
- assisting customers with special needs
- completing sales reports
- complying with FAA, airline and airport regulations
- performing ramp, aircraft cleaning and commissary duties as required
- completing all required training
- reporting safety hazards or incidents immediately
- other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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