Parking Valet Lead

The University of California, San Francisco (UCSF) is a premier educational and research institution renowned for its commitment to health sciences and innovative health care services. As a major public university dedicated to advancing health worldwide, UCSF operates multiple campuses and facilities, providing a diverse workplace environment supported by outstanding community services and developmental opportunities. Employing thousands of dedicated professionals, UCSF is committed to fostering an inclusive, safe, and supportive professional environment where teamwork, innovation, and personal growth are highly valued. This prestigious institution promotes equity and diversity across all operational facets and encourages continuous learning and career advancement.\n\nThe role of Parking Representative Lead is pivotal within UCSF's Transportation Department, serving as an essential link between management and front-line parking staff. Operating under the general supervision of the Parking Manager or Supervisor, this position entails a wide range of responsibilities designed to oversee and guide daily operational functions that ensure smooth, efficient, and customer-friendly parking services across UCSF's multiple locations. The Parking Representative Lead supervises various teams including valet attendants, customer service ambassadors, cashiers, and parking enforcement officers, ensuring that service standards are consistently met or exceeded. This role demands excellent leadership skills and the ability to manage the flow of daily business operations effectively.\n\nKey to this position is acting in accordance with the departmental guidelines and standards as outlined in the Transportation Services Operation manual, maintaining compliance, and reinforcing operational protocols. The lead functions not only as a supervisor but also as a frontline ambassador or greeter for UCSF's Transportation programs and services, fostering a hospitable and welcoming environment for visitors, staff, and stakeholders. Such dual responsibility requires a professional who is well-versed in customer service principles, conflict resolution, and efficient team management. The incumbent is expected to adapt to the dynamic needs of the transportation department, including willingness to work at any assigned UCSF location on short notice, as well as flexibility to work overtime when required. The salary range for this hourly role is $26.08 to $35.13, with placement influenced by experience, internal equity, and collective bargaining agreements where applicable, reflecting UCSF's commitment to equitable and competitive compensation. This position offers an excellent opportunity for professionals seeking to advance their careers in campus transportation management within one of the leading public universities in the United States.