Parking Manager | Full-Time | Civic Centre Parkade

Civic Centre Parkade is a premier parking facility located in Tulsa, Oklahoma, offering comprehensive event parking and transportation solutions. Known for its commitment to operational excellence and customer satisfaction, Civic Centre Parkade serves a diverse range of clients and visitors attending events in the Tulsa area. The organization prioritizes innovative parking management techniques and advanced technology to ensure seamless and efficient parking experiences. It operates with a strong focus on sustainability, integrating smart revenue strategies and improving operational systems to provide the best service to all users. The parkade is a leading name in parking management within the region, fostering a community-oriented and service-driven environment that supports its clients' needs while promoting ease of access and convenience. It emphasizes continual improvement, sustainability goals, and strategic planning to maintain its reputation and operational effectiveness. The company values its employees and offers competitive benefits packages including health, dental, vision insurance, 401(k) savings and matching, and paid time off covering vacation days, sick days, and eleven holidays, ensuring a supportive work environment for its team members at all levels.

The role of the Parking Manager at Civic Centre Parkade is a critical leadership position responsible for managing day-to-day event parking operations and transportation activities. Positioned in Tulsa, Oklahoma, this full-time role carries an annual salary range of $70,000 to $80,000, reflecting the significance and responsibility associated with the job. The Parking Manager oversees the entire parking operation, ensuring optimal service delivery through the development and implementation of effective procedures focused on operational excellence and continual improvement. This role includes the hiring, training, and management of an in-house team of part-time parking supervisors while guaranteeing that all parking systems, including the PARCS technology, remain fully operational. The manager must perform minor maintenance tasks and train staff on remote management systems, ensuring reliability and customer satisfaction.

Additionally, the position requires collaboration with the Director to innovate parking products, create new revenue streams, and reduce operational costs. The manager is also instrumental in assisting with sustainability objectives through audits and data analysis. Strategic responsibilities include planning for traffic and budgeting, monthly performance reporting, and analyzing guest surveys to enhance service levels. Working closely with the Business Intelligence team, the manager examines transportation data to support evidence-based decision-making. The role also involves managing rideshare coordination, partnerships, and transportation technology collaborations with GPS wayfinding providers like Google, Waze, and Apple Maps. Daily oversight of shuttle driver documentation and operational details is also required to maintain service standards. This comprehensive role demands a flexible schedule, strong communication skills, and a customer-oriented mindset, making it ideal for an experienced parking or transportation management professional looking to make a tangible impact in a dynamic environment.