Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.00 - $29.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
flexible spending accounts
401k plan
Paid vacation
Paid sick leave
Paid holidays
Employee Discount Programs
Potential 20% bonus
Job Description
Ace Parking is a nationally recognized leader in parking management, boasting over 72 years of expertise in providing exceptional parking solutions across various venues. As one of the largest privately held management companies in the United States, Ace Parking has established a reputation for excellence by prioritizing ‘‘people’’—clients, partners, guests, and team members alike. This people-first philosophy forms the foundation of their enduring success and growth, enabling them to continuously adapt in an evolving marketplace through innovative technologies and unparalleled service standards. Their deep commitment to respect, loyalty, humility, and community ensures a strong, distinctive corporate culture where these core... Show More
Job Requirements
- Bachelor's degree or equivalent education and experience
- Minimum 5 years of parking or hospitality management experience
- Demonstrated experience leading a high-end customer facing parking or valet program
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Physical ability to lift heavy items (50 lbs)
- Financial acumen is a plus
Job Qualifications
- Bachelor's degree or equivalent education and experience
- Minimum 5 years of parking or hospitality management experience
- Demonstrated experience leading a high-end customer facing parking or valet program
- Strong leadership and management skills
- Excellent communication and interpersonal abilities
- Physical ability to lift heavy items (50 lbs)
- Financial acumen is a plus
Job Duties
- Manage the day-to-day valet operations, ensuring adherence to established procedures and standards
- Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations
- Develop and implement operational procedures to optimize efficiency and customer service
- Recruit, hire, train, and schedule valet attendants and support staff
- Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations
- Promote a culture of professionalism, accountability, and exceptional customer service among the team
- Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control
- Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage
- Accountable for the cleanliness and appearance of the valet parking area
- Monitor financial performance, including revenue, expenses, and labor costs
- Implement cost-control measures to maximize profitability while maintaining service quality
- Identify opportunities for revenue growth through promotions, pricing strategies, or additional services
- Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures
- Set and track key performance metrics related to operational efficiency, customer service, and financial performance
- Accountable for meeting or exceeding established performance targets
- Train and motivate valet staff to provide exceptional customer service
- Address customer inquiries, concerns, and complaints in a professional and timely manner
- Regularly assess service quality through feedback mechanisms and take corrective actions as needed
- Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively
- Accountable for monitoring customer feedback and taking corrective actions to continuously improve service quality
- Foster clear and open communication within the valet team and with other departments
- Coordinate with hotel or venue management to ensure a seamless guest experience
- Conduct regular meetings with staff to relay important information and gather input
- Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff
- Encourage a healthy work-life balance for team members
- Offer opportunities for professional growth and development within the department
- Collaborate with other departments to ensure a seamless guest experience, including event planning and special accommodations
Job Location
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