Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid vacation
401(k) Plan
Job Description
The Fresno Convention & Entertainment Center (FCEC) is a premier multi-venue facility located in Fresno, California, dedicated to hosting a wide array of events ranging from concerts and conventions to sporting events and theatrical performances. Comprising key venues such as the Fresno Convention Center, Selland Arena, Saroyan Theatre, and Valdez Hall, the FCEC serves as a central hub for cultural, entertainment, and community gatherings in the region. Managed professionally by VenuWorks, a company specializing in venue management, the FCEC is committed to delivering exceptional experiences to its guests, performers, and event organizers through seamless operations and customer service excellence.
Within the dynamic environment of the FCEC, the role of Parking Manager is crucial to the overall success of every event and daily operation. This position is responsible for overseeing all parking and traffic control functions across multiple venues within the complex. The Parking Manager ensures that parking operations are carried out safely, efficiently, and with a strong focus on guest satisfaction. This role requires strategic planning and effective coordination with various departments such as Event Services, Security, and Operations, as well as external partners including city officials and transportation services.
The Parking Manager leads a team of Parking Attendants and Leads, carrying out comprehensive supervisory responsibilities that encompass hiring, training, evaluating performance, and enforcing policies consistent with VenuWorks standards. The role demands the development and execution of event-specific parking and traffic management plans designed to accommodate events of all sizes and complexities. Flexibility in work hours is essential, as the manager must cover events that often occur during evenings, weekends, and holidays.
In addition to staff management, the Parking Manager handles crucial operational tasks such as managing cash handling and digital payment processes to ensure accurate financial reconciliation. Vigilance in maintaining safety standards, ADA compliance, and smooth traffic flow across parking areas is a top priority. The manager also oversees the setup and maintenance of all parking equipment, signage, cones, barricades, and lighting necessary for effective parking operations.
Financial oversight is part of the role, including tracking operational costs, assisting with budgeting, and identifying opportunities to enhance revenue generation from parking services. Post-event evaluations are conducted to analyze performance and implement improvements for future operations. Strong leadership skills, customer service orientation, and the capacity to anticipate and resolve operational challenges are essential attributes for success in this position.
This role offers a competitive hourly wage ranging from $25.00 to $30.00 and includes a comprehensive benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) retirement plan. The position requires working primarily outdoors and entails extensive walking and standing, often in varied weather conditions. Physical capability to lift up to 25 pounds is required, with reasonable accommodations available for qualified individuals. The Fresno Convention & Entertainment Center is an equal opportunity employer dedicated to fostering an inclusive work environment.
Within the dynamic environment of the FCEC, the role of Parking Manager is crucial to the overall success of every event and daily operation. This position is responsible for overseeing all parking and traffic control functions across multiple venues within the complex. The Parking Manager ensures that parking operations are carried out safely, efficiently, and with a strong focus on guest satisfaction. This role requires strategic planning and effective coordination with various departments such as Event Services, Security, and Operations, as well as external partners including city officials and transportation services.
The Parking Manager leads a team of Parking Attendants and Leads, carrying out comprehensive supervisory responsibilities that encompass hiring, training, evaluating performance, and enforcing policies consistent with VenuWorks standards. The role demands the development and execution of event-specific parking and traffic management plans designed to accommodate events of all sizes and complexities. Flexibility in work hours is essential, as the manager must cover events that often occur during evenings, weekends, and holidays.
In addition to staff management, the Parking Manager handles crucial operational tasks such as managing cash handling and digital payment processes to ensure accurate financial reconciliation. Vigilance in maintaining safety standards, ADA compliance, and smooth traffic flow across parking areas is a top priority. The manager also oversees the setup and maintenance of all parking equipment, signage, cones, barricades, and lighting necessary for effective parking operations.
Financial oversight is part of the role, including tracking operational costs, assisting with budgeting, and identifying opportunities to enhance revenue generation from parking services. Post-event evaluations are conducted to analyze performance and implement improvements for future operations. Strong leadership skills, customer service orientation, and the capacity to anticipate and resolve operational challenges are essential attributes for success in this position.
This role offers a competitive hourly wage ranging from $25.00 to $30.00 and includes a comprehensive benefits package comprising medical, dental, vision, life and disability insurance, paid vacation, and a 401(k) retirement plan. The position requires working primarily outdoors and entails extensive walking and standing, often in varied weather conditions. Physical capability to lift up to 25 pounds is required, with reasonable accommodations available for qualified individuals. The Fresno Convention & Entertainment Center is an equal opportunity employer dedicated to fostering an inclusive work environment.
Job Requirements
- High school diploma or equivalent required
- Minimum three years of experience in parking operations traffic management event services or a related field
- Minimum two years of supervisory experience required
- Ability to work irregular hours including nights weekends and holidays
- Ability to stand and walk for extended periods
- Ability to lift and move up to 25 lbs
- Strong leadership communication and customer service skills
- Knowledge of traffic control parking logistics ADA compliance and safety procedures
- Experience with cash handling POS systems and financial reconciliation
- Proficiency in Microsoft Outlook Excel and basic reporting tools
Job Qualifications
- High school diploma or equivalent required associate degree or higher preferred
- Minimum three years of experience in parking operations traffic management event services or a related field
- Minimum two years of supervisory experience required
- Experience in a large venue stadium arena or multi-facility environment is strongly preferred
- Prior law enforcement experience preferred but not required
- Strong leadership communication and customer service skills
- Ability to manage large teams in fast-paced event environments
- Knowledge of traffic control parking logistics ADA compliance and safety procedures
- Experience with cash handling POS systems and financial reconciliation
- Ability to anticipate operational challenges and implement effective solutions
- Strong organizational and multitasking abilities
- Ability to work irregular hours including nights weekends and holidays
- Proficiency in Microsoft Outlook Excel and basic reporting tools
- Experience with parking management systems or digital payment platforms preferred
Job Duties
- Directs and oversees all parking and traffic control operations for the Fresno Convention Center Selland Arena Saroyan Theatre and Valdez Hall
- Develops staffing plans schedules and operational workflows for event and non-event parking
- Hires trains supervises and evaluates parking staff following VenuWorks policies and procedures
- Ensures adherence to all contractual agreements and organizational policies related to parking operations
- Creates and implements event-specific parking and traffic management plans in coordination with Event Services Security Operations and external partners
- Monitors parking areas to ensure safety compliance with ADA requirements fire lane access and efficient traffic flow
- Oversee the setup placement and maintenance of parking equipment signage cones barricades and lighting
- Manages cash handling or digital payment processes ensuring accuracy accountability and proper reconciliation
- Responds to and resolves escalated guest concerns or parking issues in a timely and professional manner
- Tracks operational costs assists with budgeting and identifies opportunities for revenue improvement
- Maintains detailed records of staffing incidents equipment usage and event parking outcomes
- Coordinates with city officials transportation partners and contracted vendors as needed
- Leads post-event evaluations to identify improvements for future events
- Performs other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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