Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
SP+, a subsidiary of Metropolis, is an innovative artificial intelligence company focused on transforming the parking industry with cutting-edge computer vision technology. As the largest parking network in America, SP+ powers mobility solutions across more than 4,000 locations in North America and Europe with a dedicated workforce of over 23,000 employees. The company aims to reinvent parking by making it an effortless, checkout-free experience, eliminating the hassle of tickets, payment machines, apps, or credit cards. This seamless experience embodies their mission to create value by saving customers their most precious resource - time.
By leveraging the latest advancements in AI and computer vision, SP+ enables customers to simply "drive in and drive out," providing convenience and efficiency in everyday parking. As the industry leader in parking automation, SP+ is committed to continuously enhancing the customer journey, enabling a frictionless experience at every stage of parking - from entry to exit. Their expansive network and innovative approach have positioned them as a trusted name in mobility services, supporting businesses and consumers alike across various urban environments.
This role offers an exciting opportunity to join a forward-thinking organization that values innovation, customer service, and operational excellence. The position is located in Columbus, Ohio, and is ideal for individuals who enjoy engaging with the public and ensuring smooth operations within the parking facilities. Employees will play a critical role in delivering exceptional service by managing payments, assisting customers, and maintaining the overall environment. This is an hourly, full-time position, emphasizing punctuality, professionalism, and attention to detail.
The Customer Service Representative is responsible for facilitating efficient parking services, primarily by managing cash transactions, assisting customers with inquiries, and supporting the operational flow through the gates. Key responsibilities include cash handling, maintaining accurate records of daily financial transactions, resolving customer concerns politely and effectively, and ensuring the cleanliness and orderliness of the work area. In addition, the role requires employees to be flexible in working various shifts, including potential evenings, weekends, or holidays, depending on the location's requirements.
To succeed in this role, candidates must demonstrate strong mathematical skills for handling cash and transactions, excellent communication capabilities to guide and assist customers, and the ability to maintain composure in a fast-paced and sometimes challenging environment. A valid state-issued driver's license is needed, along with a reliable attendance record. This position offers the chance to be part of a growing company that combines technology with human interaction to reshape an essential aspect of urban life. By joining SP+, employees contribute to a future where parking and mobility are effortless, accessible, and customer-centric.
By leveraging the latest advancements in AI and computer vision, SP+ enables customers to simply "drive in and drive out," providing convenience and efficiency in everyday parking. As the industry leader in parking automation, SP+ is committed to continuously enhancing the customer journey, enabling a frictionless experience at every stage of parking - from entry to exit. Their expansive network and innovative approach have positioned them as a trusted name in mobility services, supporting businesses and consumers alike across various urban environments.
This role offers an exciting opportunity to join a forward-thinking organization that values innovation, customer service, and operational excellence. The position is located in Columbus, Ohio, and is ideal for individuals who enjoy engaging with the public and ensuring smooth operations within the parking facilities. Employees will play a critical role in delivering exceptional service by managing payments, assisting customers, and maintaining the overall environment. This is an hourly, full-time position, emphasizing punctuality, professionalism, and attention to detail.
The Customer Service Representative is responsible for facilitating efficient parking services, primarily by managing cash transactions, assisting customers with inquiries, and supporting the operational flow through the gates. Key responsibilities include cash handling, maintaining accurate records of daily financial transactions, resolving customer concerns politely and effectively, and ensuring the cleanliness and orderliness of the work area. In addition, the role requires employees to be flexible in working various shifts, including potential evenings, weekends, or holidays, depending on the location's requirements.
To succeed in this role, candidates must demonstrate strong mathematical skills for handling cash and transactions, excellent communication capabilities to guide and assist customers, and the ability to maintain composure in a fast-paced and sometimes challenging environment. A valid state-issued driver's license is needed, along with a reliable attendance record. This position offers the chance to be part of a growing company that combines technology with human interaction to reshape an essential aspect of urban life. By joining SP+, employees contribute to a future where parking and mobility are effortless, accessible, and customer-centric.
Job Requirements
- Less than high school education
- Up to one month related experience or training or equivalent
- Availability to work 2nd shift, 3rd shift and/or weekends
- Valid state-issued driver’s license
- Acceptable driving record
- Basic math skills
- Ability to read and understand simple instructions
- Ability to write simple correspondence
- Ability to present information in one-on-one and small group situations
- Ability to follow standard written or oral instructions
- Ability to respond effectively to customer complaints
- Ability to use clock or calculator or credit card machine
- Ability to maintain courteous and pleasant manner
- Physical ability to sit and reach frequently, occasional walking
- Close vision required
Job Qualifications
- Less than high school education or up to one month related experience or training or equivalent combination of education and experience
- Availability to work 2nd shift, 3rd shift and/or weekends if required
- Valid state-issued driver’s license with current address and acceptable driving record
- Ability to add, subtract, multiply and divide using whole numbers, fractions and decimals
- Ability to read and comprehend simple instructions and correspondence
- Ability to write simple correspondence
- Ability to effectively present information to customers and colleagues
- Ability to apply common sense to follow detailed but standard instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Ability to use clock, calculator or credit card machine to handle transactions
- Ability to maintain pleasant demeanor on telephone and with public
- Ability to effectively respond to customer problems or complaints
Job Duties
- Be at work every scheduled day, on time and in uniform
- Count bank of revenue at beginning of shift to ensure starting total is correct
- Collect cash and/or validations and maintain security of cash
- Make change and issue receipts or tickets to customer for each transaction
- Compute or recompute bill from ticket showing amount due per customer
- Operate cash register after time calculation, calculate cost of transaction and display it on cash register
- Quote prices for parking services and receive money from customers
- Give directions to customers to various city locations
- Complete lost ticket forms when original tickets cannot be located
- Resolve customer complaints independently or with aid of supervisor
- Answer telephone promptly and courteously
- Maintain cleanliness of booth and surrounding area
- Conduct timely checks for necessary work aids and supplies in booth
- Verify log of shift transactions against bank of revenue on hand
- Compile bank of collected revenue during day once predetermined amount is reached
- Record amounts received, cars in/out of facility and prepare shift report
- Perform any other duties assigned by supervisor
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
