Parking Attendant PT

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $13.50 - $18.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible schedule

Professional Development

Job Description

Grand America Hotel is a renowned luxury hotel providing exceptional hospitality services to its guests. Nestled in a prime location, it offers world-class amenities and a commitment to delivering unforgettable experiences. Known for its impeccable service standards, the hotel caters to both leisure and business travelers, ensuring comfort, convenience, and a touch of elegance throughout their stay. As part of its comprehensive service team, the Grand America Hotel prioritizes guest satisfaction and operational excellence, maintaining a superior level of professionalism and attention to detail across all departments.

The Parking Attendant role at Grand America Hotel is an int... Show More

Job Requirements

Must be at least 18 years of age
Basic math skills required for cash handling and fee calculation
Basic computer proficiency for operating parking systems and point-of-sale equipment
Must be able to understand and follow verbal and written instructions and work on more than one task at a time
Must be able to communicate effectively both verbally and in writing
Must be able to maintain a pleasant, friendly, and professional demeanor during all guest interactions
Must be available to work flexible schedules including weekends, holidays, and evenings
Must be able to stand or sit for a period of up to 8 hours
Must be able to walk quickly and at length, possibly up to 8-10 miles per shift
Must be able to work in confined spaces such as parking booths for extended periods
Must be able to withstand working for long periods outside in varying seasonal and inclement weather conditions
Must be able to freely lift up to 30 pounds
Must maintain situational awareness in an active traffic environment for personal and guest safety
Must have hand and finger dexterity to operate computer, calculator, and telephone keyboards for cash handling and paperwork processing
Must be able to use tact and understanding when dealing with a variety of customer service situations, including stressful circumstances

Job Qualifications

High school diploma or equivalent preferred
1-2 years of customer service or parking operations experience preferred
Must be at least 18 years of age
Must be fluent in oral English
bilingual is a plus
Basic math skills required for cash handling and fee calculation
Basic computer proficiency for operating parking systems and point-of-sale equipment
Must be able to understand and follow verbal and written instructions and work on more than one task at a time
Must be able to communicate effectively both verbally and in writing
Must be able to maintain a pleasant, friendly, and professional demeanor during all guest interactions
Professional appearance and demeanor consistent with a luxury hotel environment
Must be available to work flexible schedules including weekends, holidays, and evenings

Job Duties

Greet all arriving and departing vehicles and assist in gate system operations
Accurately operate and troubleshoot parking gate systems, pay stations, and related equipment
Traffic control and parking area management campus wide (Grand America, Little America, and associated lots)
Responsible for maximizing parking spaces during peak parking hours, including support for special event parking logistics such as signage placement, lot configuration, and directing overflow traffic
Responsible for collecting fees associated with utilizing parking spaces and following all cash handling procedures
Provide directions as necessary for both Little America Hotel, Grand America, and local attractions
Monitor parking areas to ensure guest vehicle safety and report any suspicious activity or incidents to management
Assist guests with accessibility needs, including directing them to ADA-compliant parking spaces and providing assistance as needed
Responsible for maintaining basic cleanliness and condition standards of the parking areas, which could include but is not limited to: picking up garbage, wiping down parking equipment, maintaining directional signs, and coordinating efforts to close sections of parking for routine maintenance or construction
De-escalate guest concerns related to parking availability, location, fees, or gate issues in a professional and courteous manner, escalating to management when necessary
Communicate with Guest Services, Security, and Engineering regarding equipment malfunctions, lot closures, or guest concerns
Must be able to comply with all Grand America Service Standards

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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