Parking Attendant (Customer Service Representative)

The City of Norfolk, Virginia, is renowned as America’s most authentic and urban waterfront city. It is home to the world’s largest naval station and serves as the business, arts, and cultural hub of Coastal Virginia. Recognized by numerous publications as one of the top places to live, work, play, and raise a family, Norfolk offers a unique blend of urban vibrancy combined with scenic waterfront charm. The city is committed to enhancing the quality of life for its residents through dedicated public service and community initiatives. Working for the City of Norfolk means having the chance to make a meaningful impact on the lives of others while benefiting from a competitive pay structure and a robust retirement package. Employees here embrace an inclusive and caring work environment that values individuality, authenticity, and a shared mission to improve community wellbeing.

Within this vibrant city, the City of Norfolk’s Parking Division operates as an enterprise fund under the Department of General Services. This division manages a comprehensive network of parking facilities, including over 19,000 public parking spaces across 14 garages, 10 lots, and more than 500 on-street metered spaces. This extensive system supports the city’s diverse population of residents, visitors, and workers by offering accessible and reliable parking options throughout Norfolk.

The role advertised is a part-time position within this Parking Division, with an estimated work schedule of 19.5 hours per week, and hours that may vary seasonally. While this role does not offer benefits, it provides an opportunity to contribute to the city's operations by performing essential billing, collections, and customer service duties. The position is primarily responsible for performing billing and collections tasks, posting fees for customers, and generating cash receipts while reconciling accounts and maintaining accounts receivable records. Additionally, the role requires interacting directly with the public by providing directions, answering inquiries, handling emergency situations, and offering general assistance to patrons.

Employees in this role are expected to operate cash computerized terminals efficiently, calculate hourly parking rates, verify validations, and manage forms related to insufficient funds and lost tickets. They play a crucial role in ensuring accurate financial transactions and reporting by completing daily reports, balancing fees collected against system printouts, and performing administrative tasks. Administrative responsibilities also include processing payments, assisting with promotional activities, managing mail, drafting correspondence, updating information systems with new books and publications, and sending out late notices to patrons. This role demands physical stamina to stand for extended periods and requires availability to work during weekends, evenings, and holidays, ensuring consistent coverage of parking services.

This unique role within the City of Norfolk’s Parking Division is ideal for individuals looking for part-time work in a dynamic urban environment where customer service, attention to detail, and reliability are valued. It offers a chance to be part of a city government operation that takes pride in delivering excellent services to its community while helping maintain an efficient and user-friendly parking system that supports Norfolk’s bustling urban landscape.