Papa Johns Delivery Driver Appleton, WI (Northland Ave)

Appleton, WI, USA|Travel, Onsite

Job Overview

Employment Type

Part-time

Hourly

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Non-exempt, hourly position

Job Description

The role of a Team Member and Delivery Driver at Papa John's is dynamic and essential to maintaining the company's high standards of quality and customer service. This is a non-exempt, hourly position that requires individuals to perform multiple duties, including checking all products for accuracy against quality standards, supporting the restaurant by performing various workstation duties, and delivering products safely and courteously to customers. Team Members are expected to comply with Papa John's uniform, appearance, and operational policies as outlined in the company's Operations Manual and Team Member Handbook. Responsibilities include vehicle preparation before deliveries, learning the delivery area, ensuring order accuracy, and following proper delivery procedures with a strong focus on customer satisfaction. Additionally, they handle cash management, process orders, support sales through suggestive selling techniques, and maintain clean and organized work environments. The position demands physical stamina, flexibility, and a customer-focused attitude, with the ability to work long and sometimes unscheduled hours including nights and weekends. Team Members are also expected to support one another, assist in closing duties, and contribute to a positive team atmosphere. Bilingual skills are a plus in certain markets, reflecting the diverse customer base Papa John's serves. With a strong emphasis on teamwork, initiative, and commitment to task, this role provides an excellent opportunity for individuals seeking a fast-paced, customer-facing job within a reputable franchise.

Job Requirements

Must be 18 years of age or older
valid driver's license with an acceptable motor vehicle record
proof of insurance
satisfactory vehicle
ability to work long hours including nights, weekends, and emergencies
capable of performing physically demanding tasks including standing for prolonged periods, lifting up to and over 50 pounds, and operating in various environmental conditions
ability to be cross-trained to perform multiple workstation duties
compliance with company uniform and appearance standards
availability to work scheduled or unscheduled shifts
willingness to assist other workstations as needed
bilingual in certain markets.

Job Qualifications

To perform this job successfully, team members must be able to perform each essential duty satisfactorily
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions
Attention to Detail: Follows established guidelines and procedures to ensure accuracy, gets work right despite pressing deadlines
concentrates on routine work details and organizes and maintains a system of records
is alert and aware of surroundings and carefully monitors technical equipment or processes
Customer Focused: Commits to meeting the needs and expectations of the organization’s internal and external customers
builds and maintains a customer base
delivers a high level of customer service
searches continually for ways to increase customer satisfaction (i.e., customer feedback)
Teamwork: Works cooperatively with others to accomplish business goals and objectives
asks others for their ideas and opinions
supports team’s decisions
contributes to the team’s efforts
Cash management skills
Education and/or Experience
While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity
Occasionally, the team member is required to sit, climb, balance, and lift and/or move over 51 pounds
Must be 18 years of age or older
Must have a driver’s license valid under the laws of the state(s) where the team member works, acceptable motor vehicle record, proof of insurance, and satisfactory vehicle
Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
Bilingual in certain markets

Job Duties

Check all products for accuracy against quality standards and deliver products to customers in a safe, courteous, and timely manner while working as part of a team
Support the restaurant by performing other workstation duties
Comply with Papa John’s uniform, appearance, and operations standards as defined in the Operations Manual, Cross-Training Guidebook, Team Member Handbook, and with federal, state, and local laws and ordinances
Other duties may be assigned
Perform duties including pre-delivery vehicle preparation, learning the delivery area, checking orders for quality and accuracy, following proper delivery procedures
providing quality customer service through positive and professional interaction with customers in person or by phone, and acting with a sense of urgency in everything they do
Perform other assigned workstation duties including making quality products, preparing ingredients and taking orders
Work as part of a team and assist each other by being on time for their shift, supporting other workstations during their shift and completing all closing duties, including cleaning, at the end of each shift
Enhance the company’s image by complying with uniform and appearance standards
Contribute to an atmosphere of teamwork, energy and fun
Accurately process order paperwork and payment transactions, execute cash management duties, and use the PROFIT System
Support sales efforts by suggestively selling to increase the check average when taking an order and distributing door hangers during every shift
Protect the company’s assets by maintaining organized, safe, and clean work areas
comply with safety and security standards at all times
Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job
Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results
willing to commit the hours it takes to get the job completed
takes responsibility for actions and achieves results
overcomes obstacles
Flexibility: Adapts and changes course of action when appropriate
effectively transitions from task to task
deals well with unresolved situations, frequent change, delays, or unexpected events
maintains objectives amidst shifting priorities
The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, push and/or pull, and lift and/or move up to 50 pounds
While performing the duties of this job, the team member is required to work outdoors in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals
Must be cross-trained and perform other workstation duties within the restaurant as needed