Palm Court General Manager

Boca Raton, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $47,100.00 - $70,500.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

flexible scheduling

Professional development opportunities

Job Description

Palm Court and Monkey Bar are distinguished dining and social venues located within a prestigious hotel in Boca Raton, renowned for upholding Forbes Five Star Service standards. Palm Court has recently undergone a complete transformation featuring a fresh design that respects the hotel’s celebrated Spanish Colonial architecture. It serves as a vibrant social hub, offering both indoor and outdoor seating with stunning coastal views. This elegant setting is perfect for a variety of occasions, from intimate date nights to lively gatherings with friends. Guests at Palm Court enjoy innovative cocktails created with a blend of classic and modern mixology techniques, complemented by an array of champagnes, light bites, and an extensive wine selection.

Monkey Bar is a unique, members-only bar and lounge nestled within the same property, exuding a luxurious South Pacific ambiance. This exotic and playful space is dedicated to club members and their guests, offering tropical tiki-inspired cocktails, creative small plates, and an inviting atmosphere perfect for relaxation after a day at the pool or tennis courts. The bar also features an outdoor terrace where guests can enjoy fine cigars alongside an impressive curated selection of beverages.

We are seeking an experienced Restaurant Manager to lead both Palm Court and Monkey Bar with a commitment to excellence in service and operations. The ideal candidate will be responsible for training, developing, and supporting staff, ensuring that team members not only deliver impeccable service but also develop meaningful connections with members and guests by learning their preferences and names. This role provides the opportunity to manage a dynamic team within an iconic and evolving setting, playing a vital part in maintaining and exceeding the high standards expected of a Forbes Five Star establishment.

The Restaurant Manager will act as the operational leader for both venues, conducting interviews, selecting and training staff, scheduling shifts, and overseeing the daily function of each outlet. Responsibilities include maximizing profitability by regulating food, beverage, and labor costs while meeting budget targets. The successful candidate will also establish and maintain par stock levels, evaluate operational cost-effectiveness, and implement profit enhancement strategies.

Technological proficiency is important in this role, with expectations to utilize software for billing, forecasting, reporting, and system management. Regular interaction with guests to assess satisfaction and resolve any issues is a key component, ensuring a seamless customer experience. Compliance with all health, safety, and sanitation regulations is mandatory, alongside fostering a clean and safe working environment.

This position also involves contribution to the development and marketing of innovative menus tailored to desired customer demographics, promoting cross-outlet sales within the hotel, and maintaining top-notch public relations in the community. Additional supportive duties include participation in budget planning, attending essential meetings, and performing other tasks as assigned. Physical demands of the position require the manager to be active and mobile throughout the shift, with occasional lifting of up to 30 lbs and moving equipment weighing as much as 250 lbs.

Palm Court and Monkey Bar offer a unique platform to lead within a luxurious hotel environment, blending tradition with contemporary hospitality. This full-time position offers a rewarding career path for a motivated individual passionate about delivering Forbes Five Star quality and exceptional guest experiences.

Job Requirements

High school diploma or equivalent
Minimum of 3 years experience in restaurant management
Ability to work flexible hours including evenings weekends and holidays
Strong organizational and multitasking ability
Physical ability to stand walk and move throughout the work environment
Ability to lift up to 30 lbs frequently and push or pull carts up to 250 lbs occasionally
Legal authorization to work in the United States
Willingness to adhere to company policies and standards
Clean background check and drug screening

Job Qualifications

Proven experience as a restaurant manager or similar role
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Knowledge of Forbes Five Star service standards
Proficiency with restaurant management software and Microsoft Office Suite
Ability to manage budgets and control costs
Strong problem solving and decision making skills
Knowledge of food safety and sanitation regulations
Experience in training and developing staff
Customer orientation and commitment to quality service

Job Duties

Interview select train supervise counsel and discipline restaurant staff for the efficient operation of the outlet
Organize and conduct pre-shift and department meetings communicating pertinent information to the staff such as VIPs and menu changes
Schedule and direct staff in their work assignments
Maximize restaurant department profitability implement effective controls of food beverage and labor costs and monitor the restaurant’s budget to ensure efficient operations including achieving budgeted revenue and labor expenses
Ensure par stock levels are maintained by calculating inventory ordering retrieving and stocking product
Evaluate cost effectiveness of all aspects of operation
Develop and implement cost savings and profit enhancement measures
Utilize computers to accurately charge customers create forecast and revenue reports and draft correspondence
Move throughout facility and kitchen areas to visually monitor and take corrective action to ensure food quality and service standards are met
Work with the CDC to ensure food quality and product meet standards
Provide guidance for improvement and implement necessary adjustments for consistency
Regularly review and evaluate the degree of customer satisfaction of the restaurant recommend and implement new marketing and or operational policies and procedures when necessary to keep up with demand and market changes investigate and resolve food quality and service complaints
Interact positively with customers
Ensure compliance with all policies and procedures related to the restaurant and all local state and federal laws and regulations
Ensure cleanliness and proper sanitation of all work and service areas
Participate in developing implementing and marketing new and creative menus to attract a predetemined customer market
Promote cross selling of other hotel outlets and the company