PACE Receptionist (Monday-Friday)

PacificSource PACE LLC is a well-respected healthcare organization dedicated to providing compassionate, coordinated care to older adults and frail populations. As a PACE (Program of All-Inclusive Care for the Elderly) center, PacificSource PACE LLC focuses on helping participants live safely, independently, and with dignity by honoring the whole person. This holistic and person-centered approach ensures that every individual receives high-quality care tailored to their unique needs. The organization operates within a collaborative environment where respect, connection, and shared purpose are core values. The culture at PacificSource PACE LLC encourages every team member to contribute their strengths, grow in their role, and feel supported while performing important work that positively impacts the community. Additionally, the company is committed to diversity and inclusion, ensuring that all qualified applicants are considered for employment regardless of disability, veteran status, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, or other legally protected characteristics. This commitment also extends to fostering a workplace where differences are celebrated and every individual can thrive.

The PACE Receptionist plays a crucial role as the first point of contact for participants, visitors, and staff at the PACE Center. This position involves delivering excellent customer service, managing front desk operations, and supporting various administrative functions to ensure the center's smooth daily operations. The receptionist's responsibilities include greeting all participants, families, visitors, and staff in a courteous and professional manner, handling incoming calls and inquiries, scheduling appointments, and coordinating transportation and services as required. Moreover, this role involves financial duties such as receiving premium payments, preparing receipts, and securing premiums. The receptionist also collaborates with building maintenance to keep the office environment clean and well-maintained and manages inventory for office supplies. Maintaining security protocols, monitoring visitor access, and providing urgent or emergency communication are also essential aspects of the job. The receptionist supports PACE team members with administrative needs, contributes to outreach initiatives to promote the center's resources in the community, participates in team meetings and special events, and serves on various committees as designated. A flexible work schedule may be required, including on-call coverage.

The position requires a minimum of one year of experience working with geriatric or frail populations, as well as experience with multiline phone systems or reception duties. A high school diploma or equivalent is necessary, and CPR certification is preferred. Candidates must demonstrate strong interpersonal and communication skills, with a friendly and approachable demeanor, alongside excellent organizational skills to manage multiple tasks efficiently. Proficiency with computers and common software applications such as Word, Excel, PowerPoint, and Outlook is essential. The ability to work collaboratively within a team, as well as independently with minimal supervision, is expected. Staff with direct participant contact must meet legal authorization requirements and specific competencies before working independently. This role operates primarily in an office and clinical setting, with occasional travel required. Physical demands include standing, sitting, bending, and occasionally assisting participants with mobility. Overall, the PACE Receptionist position at PacificSource PACE LLC offers a meaningful opportunity to make a positive difference in the lives of older adults while working in a supportive and values-driven environment that embraces social justice, equity, diversity, and inclusion.