OYO Cocktail Server - FT

Paragon Tropicana is a renowned resort and casino destination known for delivering an exceptional entertainment experience to its guests. As a leading player in the hospitality and gaming industry, Paragon Tropicana prides itself on providing top-tier service, maintaining an engaging environment, and promoting a culture of inclusivity and respect. The resort features a vibrant casino floor, diverse dining options, and luxury accommodations, generating an exciting atmosphere that attracts a broad clientele from all walks of life. Committed to fostering a supportive work environment, Paragon Tropicana champions equal employment opportunities and recruits the best-qualified talent who are eager to contribute to its ongoing success and uphold its standards of excellence.

The role of a Beverage Server at Paragon Tropicana involves serving beverages to patrons on the casino floor and in the Table Games areas. This position requires a highly motivated individual with a thorough knowledge of liquor types, beverages on the menu, and a passion for delivering excellent customer service. The Beverage Server acts as a vital link between the customers and the bar staff, ensuring timely delivery of drinks while maintaining the highest standards of hospitality. Responsibilities include taking beverage orders, relaying them to bartenders, recognizing comp and charge items, serving drinks with appropriate garnishes and cocktail napkins, and handling payments accurately. Additionally, the Beverage Server is expected to upsell liquor and specialty drinks, remove empty or dirty glasses promptly, and abide by house rules in comping players' drinks.

This dynamic role requires excellent interpersonal skills to build rapport and maintain positive relationships with a diverse range of patrons, including frequent guests and new customers. The Beverage Server must be capable of working varied shifts, including weekends and holidays, seamlessly adapting to high-pressure situations while maintaining a calm and positive demeanor. Core competencies such as quick learning, communication, innovation, flexibility, and being cost-conscious are essential to thrive in this position. The individual must also comply with legal requirements, such as verifying the legal drinking age before serving alcoholic beverages.

Paragon Tropicana values employees who embody the WOW! Factor, which includes relating effectively to customers and team members, demonstrating a drive to complete tasks efficiently, and the ability to stay motivated and aspirational. Being quality conscious and striving to get tasks right the first time is crucial to offering a memorable guest experience. The Beverage Server also works collaboratively within the team, fostering a sense of family spirit among colleagues while taking responsibility for their own actions and decisions.

The position requires possession of a Food Handler's Card and an Alcohol Awareness Card to ensure compliance with health and safety standards. Experience in a similar resort or casino environment and prior service roles are preferred, but not mandatory. The job involves the use of a POS register system for managing orders and payments, thus some familiarity with such technology is beneficial. Paragon Tropicana is an Equal Opportunity Employer committed to diversity and ensuring that no individual is discriminated against on any unlawful grounds. The company promotes a work culture where differences are respected and valued, aiming to create an inclusive workplace where everyone can succeed and contribute meaningfully.

This full-time employment opportunity offers a competitive salary range aligned with industry standards and an array of benefits supporting the wellbeing and growth of its employees. Candidates seeking a fulfilling role within an energetic, fast-paced environment where customer satisfaction and quality service are paramount will find this position rewarding. If you have a passion for hospitality, enjoy working within a team, and want to be part of a vibrant casino resort setting, Paragon Tropicana invites you to apply for the Beverage Server role and become part of its distinguished team.