Overnight Valet Attendant - Ritz Carlton Pentagon City

Arlington, VA, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Exact $18.00

Work Schedule

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

Telemedicine benefits

401k retirement savings plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional guest experiences primarily through parking, valet, and related services. With a strong commitment to creating smiles and memorable moments, Towne Park operates in diverse locations including hospitals, hotels, and event venues where the quality of service directly impacts patients, visitors, guests, and clients. Known for its exceptional standards and customer-centered approach, Towne Park prides itself on making a positive difference in every interaction. This company places great value on its employees, recognizing that their dedication and care are crucial to the overall guest experience and the company’s outstanding reputation in the industry. Towne Park offers competitive, fair, and commensurate compensation packages tailored to the candidate’s job-related skills, experience, education, training, and geographic location. The hourly base pay for this role starts at $18 plus tips, reflecting the company’s commitment to rewarding hard work and dedication.

The Guest Service Associate position at Towne Park is a dynamic hospitality role focused on providing outstanding customer service while handling crucial operational responsibilities related to guest vehicle parking and retrieval. This position works predominantly overnight shifts and entails ensuring safety and efficiency as well as fostering a warm, friendly atmosphere that comforts and assists guests. Key responsibilities include greeting guests with professionalism, handling guest luggage, and assisting with directions and other inquiries to enhance their visit. Associates also manage essential administrative functions such as issuing claim checks, calculating parking rates, and maintaining accurate records to keep the parking operations smooth and secure. This role demands a vigilant and courteous individual capable of offering sincere hospitality service and ensuring that every guest experiences a seamless arrival and departure. Towne Park encourages employees to take pride in their work and the meaningful impact they have on those they serve, making this more than just a job but a truly rewarding career path. With an inclusive culture and a supportive work environment, Towne Park equips its Guest Service Associates with the tools and training necessary to excel in their roles and create positive experiences every day.

Job Requirements

High school diploma or equivalent
Valid driver’s license for the state or commutable distance
At least one month of related experience or training
Ability to read and write standard English
Ability to comprehend simple instructions, correspondence, and memos
Ability to write simple correspondence
Ability to add, subtract, multiply, and divide using American money
Ability to understand 24-hour and military time
Ability to understand rates applicable to elapsed time
Ability to perform parallel parking
Capability to operate a manual transmission is highly desirable

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state of employment or within commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English
Ability to understand and perform basic mathematical operations involving money
Ability to comprehend and present information effectively in one-on-one and small group situations
Ability to understand 24-hour and military time systems
Ability to perform parallel parking
Ability to operate a manual transmission is highly desirable

Job Duties

Maintain pleasant, friendly, and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations, and other inquiries
Provide guests with information about outlets, meeting rooms, amenities, and local attractions
Deliver messages, items, and guest amenities
Shuttle guests to approved locations
Explain parking rates and retrieval procedures to guests
Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys
Complete and maintain all ticket information including key tag, guest folio, vehicle location, damage survey, and claim check receipt
Calculate and collect revenue for vehicles when needed