
Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.81 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k Retirement Plan
Job Description
Towne Park is a distinguished hospitality services company renowned for its commitment to delivering exceptional guest experiences while creating lasting smiles. With a strong focus on customer service, Towne Park proudly serves millions of patients, visitors, and guests across various locations. The company uniquely blends professionalism with compassion, ensuring that each interaction significantly uplifts and touches the lives of clients and colleagues alike. Whether it’s helping a patient and their family feel at ease, welcoming a visitor to a new city, or supporting team members, Towne Park fosters an environment where each day holds a new opportunity to make a positive impact.
A career with Towne Park is not merely a job but a fulfilling vocation where employees contribute meaningfully to the community through their roles. The company emphasizes fair and competitive compensation and offers a work environment that encourages growth, respect, and teamwork. As a place to advance your career in the hospitality sector, Towne Park provides access to benefits like accident insurance, critical illness insurance, hospital indemnity coverage, telemedicine, and enrollment opportunities in a 401k retirement plan, offering both financial and health security.
The position of Guest Service Associate at Towne Park is a pivotal role in upholding the company’s high standards for hospitality services. This role involves delivering warm, friendly, and efficient support to guests, ensuring that their experience is seamless, safe, and welcoming. The Guest Service Associate operates primarily during overnight hours, specifically from 10:30 PM to 6:30 AM on weekends, providing key services that include parking and retrieving vehicles with utmost care, assisting with luggage handling, and delivering outstanding customer service that includes helpful guidance about facility amenities and local attractions.
Emphasis is placed on providing a professional and pleasant demeanor, utilizing courteous salutations, and addressing guests respectfully during every interaction. This role requires the ability to operate vehicles safely in the valet system, maintain accurate records of parking activities, and manage financial transactions as applicable. Candidates joining Towne Park in this capacity will find themselves at the frontline of creating memorable experiences for every guest, contributing directly to the welcoming atmosphere that the company is known for.
Towne Park values employees who are adaptable, attentive, and capable of performing their responsibilities following established procedures while ensuring safety and customer satisfaction. Physical endurance is a significant aspect of this position, where associates may be on their feet for long periods and exposed to outdoor weather conditions. The role includes opportunities for interaction with diverse clients and guests, fostering a collaborative and respectful work culture. With opportunities to make lasting impressions every day, working at Towne Park offers an enriching career path for those passionate about hospitality and service excellence.
A career with Towne Park is not merely a job but a fulfilling vocation where employees contribute meaningfully to the community through their roles. The company emphasizes fair and competitive compensation and offers a work environment that encourages growth, respect, and teamwork. As a place to advance your career in the hospitality sector, Towne Park provides access to benefits like accident insurance, critical illness insurance, hospital indemnity coverage, telemedicine, and enrollment opportunities in a 401k retirement plan, offering both financial and health security.
The position of Guest Service Associate at Towne Park is a pivotal role in upholding the company’s high standards for hospitality services. This role involves delivering warm, friendly, and efficient support to guests, ensuring that their experience is seamless, safe, and welcoming. The Guest Service Associate operates primarily during overnight hours, specifically from 10:30 PM to 6:30 AM on weekends, providing key services that include parking and retrieving vehicles with utmost care, assisting with luggage handling, and delivering outstanding customer service that includes helpful guidance about facility amenities and local attractions.
Emphasis is placed on providing a professional and pleasant demeanor, utilizing courteous salutations, and addressing guests respectfully during every interaction. This role requires the ability to operate vehicles safely in the valet system, maintain accurate records of parking activities, and manage financial transactions as applicable. Candidates joining Towne Park in this capacity will find themselves at the frontline of creating memorable experiences for every guest, contributing directly to the welcoming atmosphere that the company is known for.
Towne Park values employees who are adaptable, attentive, and capable of performing their responsibilities following established procedures while ensuring safety and customer satisfaction. Physical endurance is a significant aspect of this position, where associates may be on their feet for long periods and exposed to outdoor weather conditions. The role includes opportunities for interaction with diverse clients and guests, fostering a collaborative and respectful work culture. With opportunities to make lasting impressions every day, working at Towne Park offers an enriching career path for those passionate about hospitality and service excellence.
Job Requirements
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license
- One month related experience and/or training
- Ability to provide customer and personal services
- Ability to communicate effectively in English
- Ability to perform basic mathematical operations
- Ability to operate a vehicle safely
- Ability to work overnight shifts Friday through Sunday
- Ability to lift up to 100 pounds occasionally
- Ability to be outdoors during entire shift
- Ability to follow established procedures and safety guidelines
Job Qualifications
- High school diploma or general education degree (GED)
- Valid driver’s license for the state applying to work or within commutable distance
- One month related experience and/or training or equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English
- Ability to comprehend simple instructions and short correspondence
- Ability to write simple correspondence
- Ability to present information effectively to guests and colleagues
- Ability to perform basic arithmetic including addition, subtraction, multiplication and division
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission desirable
- Ability to perform parallel parking
Job Duties
- Maintain pleasant, friendly and professional demeanor with all guests, coworkers and clients
- Acknowledge and greet guests within five feet with a professional and friendly demeanor
- Use guest last names during interactions
- Use salutation of the day and welcome guests to the location
- Practice proper Towne Park phone etiquette
- Post up in designated areas when not completing tasks
- Park and retrieve vehicles while driving slowly and cautiously
- Assist guests with bell services and luggage storage as needed
- Open all vehicle and hotel doors for guests
- Assist guests with directions, taxis, reservations and other inquiries
- Provide guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Deliver messages, items and/or guest amenities as requested
- Shuttle guests to appropriate approved places
- Explain parking rates and retrieval procedures to guests upon arrival
- Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
- Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt
- Consistently complete location on all key tags after parking vehicle
- Calculate and collect revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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