Overnight Valet Attendant - Home2 Suites Indianapolis

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Compensation

Hourly

Range $9.00 - $10.00

Work Schedule

Night Shifts

Benefits

accident insurance

critical illness insurance

Hospital Indemnity insurance

telemedicine

401k retirement savings plan

Job Description

Towne Park is a leading provider of parking management and valet services known for its commitment to delivering exceptional customer experiences. With a focus on safety, professionalism, and hospitality, Towne Park offers a wide range of parking solutions to hotels, airports, venues, and various commercial properties across numerous locations. The company prides itself on fostering a work environment centered on respect, development, and employee satisfaction, making it one of the preferred employers in its industry. Towne Park values the skills and dedication of its employees by providing competitive pay, comprehensive benefits, and opportunities for growth and advancement within the company.

The role of Guest Service Associate at Towne Park holds a crucial position in maintaining the company's reputation for excellence in guest services. This position operates primarily during nighttime hours from 11pm to 7am and offers an hourly base pay range between $9 and $10, including shift differentials and tips, providing an attractive compensation package for the right candidate. As a Guest Service Associate, your responsibilities will revolve around delivering attentive, friendly, and efficient hospitality services to guests, contributing significantly to a positive and welcoming environment.

In this role, you will be expected to greet guests warmly and professionally, assist with vehicle parking and retrieval while adhering strictly to safety protocols, and help guests with their luggage. Your duties also involve providing accurate information about hotel amenities, local attractions, and transportation options. You will be handling vehicle claim checks, processing payments, and maintaining detailed records for each guest vehicle entrusted to the valet system. The position demands excellent communication skills, attention to detail, and a commitment to customer satisfaction. Working conditions often require you to be outdoors for extended periods, sometimes in varying weather conditions, which requires physical stamina and resilience. Safety is paramount, and your ability to perform duties efficiently while ensuring guest and vehicle safety is essential.

Towne Park offers a dynamic and fast-paced work environment where teamwork, integrity, and respect are core values. The company also provides eligibility for benefits such as accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine, and a 401k retirement savings plan, making it an excellent career choice for individuals seeking stable employment with growth potential. Whether you are new to the field or bring prior experience, this role offers a chance to develop valuable customer service and operational skills in a supportive and professional setting.

Job Requirements

High school diploma or GED
Valid driver’s license for the state or commutable distance
One month related experience or training
Knowledge of customer and personal service principles
Ability to read and write standard English
Ability to comprehend simple instructions and correspondence
Ability to present information effectively
Basic arithmetic skills
Understanding of 24 hour and military time
Ability to understand rates related to time passed
Ability to operate manual transmission is desirable
Ability to perform parallel parking

Job Qualifications

High school diploma or general education degree (GED)
Must hold a valid driver’s license for the state you are applying to work or within commutable distance
One month related experience and/or training or equivalent combination of education and experience
Knowledge of principles and processes for providing customer and personal services
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and employees
Ability to add and subtract three digit numbers and multiply and divide with 10’s and 100’s using American money units
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Ability to operate a manual transmission is highly desirable
Ability to perform parallel parking

Job Duties

Maintain pleasant, friendly and professional demeanor with all guests, co-workers, and clients
Acknowledge and greet guests within five feet using guest last names
Use salutation of the day and welcome guests to the location
Practice proper Towne Park phone etiquette
Post up in designated areas when not completing tasks
Park and retrieve vehicles while driving slowly and cautiously
Assist guests with bell services and luggage storage as needed
Open all vehicle and hotel doors for guests
Assist guests with directions, taxis, reservations and other inquiries
Provide guests with information about outlets, meeting rooms and amenities of the facility as well as main attractions in the area
Deliver messages, items and guest amenities as requested
Shuttle guests to appropriate approved places
Explain parking rates and retrieval procedures to guests upon arrival
Issue claim checks only after receiving vehicle keys and collect claim checks from all guests prior to issuing keys
Complete and maintain all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt for all vehicles
Calculate and collect revenue for vehicles when needed