Overnight Valet Attendant - $15/HR + Tips - Rosen Plaza Hotel

Towne Park is a leading provider of parking and hospitality services, specializing in delivering exceptional guest experiences through dedicated and professional service. Operating in numerous locations across the United States, Towne Park is committed to creating welcoming environments for guests by offering safe, efficient, and courteous parking solutions. The company’s core mission revolves around hospitality, customer satisfaction, and operational excellence. It prides itself on fostering an inclusive and supportive workplace culture where employees are empowered to thrive and grow their careers in the parking and hospitality industry.

The Guest Service Associate role at Towne Park is a vital position focused on providing outstanding hospitality services to guests. This role demands an individual who is attentive, friendly, and efficient in assisting guests with various needs, including parking and retrieving vehicles and handling luggage during arrivals and departures. Employees in this role are expected to maintain a pleasant and professional demeanor at all times, engaging guests warmly and making them feel valued using personalized interaction techniques such as using guests’ last names and appropriate salutations.

In this overnight position, the Guest Service Associate is responsible for various essential functions that ensure smooth operations and exceptional customer service. Key responsibilities involve greeting and assisting guests, explaining parking rates, safely handling vehicles, and delivering guest luggage and amenities when necessary. Associates will also provide information about local attractions, facility amenities, and help guests with directions or transportation arrangements. A critical part of this role is managing the parking system accurately, including ticket handling, damage surveys, and revenue collection.

This position requires candidates to hold a valid driver’s license for the state of employment or be within commuting distance. Experience in driving, including manual transmission skill and parallel parking ability, is highly desirable to ensure vehicle safety and efficiency. The Guest Service Associate must be able to comprehend and communicate clearly, perform basic arithmetic related to monetary transactions, and understand operational procedures such as key tagging and claim check issuance. Physically, the role demands the ability to lift objects up to 100 pounds occasionally and work outdoors in various weather conditions, reflecting the job's active and dynamic nature.

Towne Park offers competitive and fair compensation, with an hourly base pay starting at $15 plus tips. The company also provides benefits for eligible employees, including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine options, and a 401k retirement savings plan. While seasonal and temporary roles may not qualify for these benefits, full-time and regularly scheduled associates are supported with these valuable offerings.

Overall, the Guest Service Associate at Towne Park plays a crucial role in creating positive first impressions and enhancing the guest experience through courteous service and operational reliability. This position is ideal for individuals passionate about hospitality, detail-oriented, and capable of handling diverse responsibilities under specific guidance. Working primarily outdoors overnight, it offers a unique opportunity to develop skills in customer service, vehicle handling, and team collaboration within a professional and supportive company environment.