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Overnight Valet Attendant ($15/hr + tips, Part-time) - Residence Inn Navy Yard
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Night Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
Telemedicine benefits
401k retirement savings plan
Job Description
Towne Park is a leading parking management company dedicated to providing exceptional parking and guest services at various hospitality and commercial venues. With a strong commitment to customer satisfaction, Towne Park operates across numerous locations, delivering innovative parking solutions and a seamless guest experience. The company values professionalism, safety, and efficiency, striving to make every guest interaction positive and memorable. Towne Park offers competitive compensation and benefits to its employees to support a motivated and dedicated workforce.
The role of a Guest Service Associate at Towne Park is vital in maintaining the company’s reputation for excellent customer service. Thi... Show More
The role of a Guest Service Associate at Towne Park is vital in maintaining the company’s reputation for excellent customer service. Thi... Show More
Job Requirements
- High school diploma or GED
- Valid driver’s license for the applicable state or nearby commuting distance
- Minimum one month related experience or equivalent education
- Ability to understand and follow instructions
- Ability to communicate effectively
- Ability to handle customer service duties
- Physical capability to perform job functions including lifting up to 100 pounds
- Ability to work overnight shifts
- Willingness to work outdoors in varying weather conditions
- Ability to maintain professionalism and friendly demeanor
Job Qualifications
- High school diploma or general education degree (GED)
- Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
- One (1) month related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of principles and processes for providing customer and personal services
- Ability to read and write standard English language
- Ability to read and comprehend simple instructions, short correspondence and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
- Ability to operate a manual transmission is highly desirable
- Perform parallel parking
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients
- Acknowledges and greets guests within five feet with a professional and friendly demeanor
- Uses guest last names during interactions
- Uses salutation of the day and welcomes guests to the location
- Practices proper Towne Park phone etiquette
- Posts up in designated areas when not completing tasks
- Parks and retrieves vehicles while driving slowly and cautiously
- Assists guests with bell services and luggage storage as needed
- Opens all vehicle and hotel doors for guests
- Assists guests with directions, taxis, reservations and other inquiries
- Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area
- Delivers messages, items and/or guest amenities as requested
- Shuttles guests to appropriate places that are approved by the location
- Explains parking rates and retrieval procedures to guests upon arrival
- Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys
- Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system
- Consistently completes location on all key tags after parking vehicle
- Calculates and collects revenue for vehicles when needed
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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