Overnight Valet Attendant ($15/hr + tips, Part-time) - Residence Inn Navy Yard

Towne Park is a leading parking management company dedicated to providing exceptional parking and guest services at various hospitality and commercial venues. With a strong commitment to customer satisfaction, Towne Park operates across numerous locations, delivering innovative parking solutions and a seamless guest experience. The company values professionalism, safety, and efficiency, striving to make every guest interaction positive and memorable. Towne Park offers competitive compensation and benefits to its employees to support a motivated and dedicated workforce.

The role of a Guest Service Associate at Towne Park is vital in maintaining the company’s reputation for excellent customer service. This position is part-time, specifically for overnight shifts from 11pm to 7am, with an hourly base pay of $15 plus tips. The Guest Service Associate is responsible for providing attentive, friendly, and efficient hospitality services to guests. Responsibilities include parking and retrieving vehicles safely, assisting with luggage, and handling guest inquiries and requests. The role demands a courteous and professional demeanor, as well as the ability to manage duties under operational guidelines and ensure guest satisfaction throughout the interaction.

The Associate will greet guests warmly within five feet, using proper salutations and guest last names to personalize the experience. Phone etiquette and posting in designated areas when not actively engaged are important aspects of the role. Vehicle operations include careful and cautious driving, door opening assistance, and accurate completion of all ticketing and claim checks consistent with company policies. The Guest Service Associate also aids guests by providing directions, coordinating taxis, delivering messages, and explaining parking rates and procedures clearly at arrival. There is an emphasis on safety and efficiency in managing guest vehicles, ensuring that all documentation is meticulously maintained to prevent errors.

Applicants must possess a valid driver’s license for their state or a commutable distance, have at least one month of related experience or equivalent education, and demonstrate strong skills in communication, basic math, and understanding of time and rate systems. The position may require physical demands such as extended periods of standing, walking, handling luggage, and the ability to exert substantial physical force occasionally. Working outdoors in various weather conditions is standard, necessitating resilience and adaptability.

Employees in this role are eligible to enroll in several insurance plans, including accident, critical illness, and hospital indemnity insurance, as well as telemedicine benefits. The company’s 401k retirement savings plan is also available depending on job classification and employment duration. While seasonal and temporary roles may not qualify for these benefits, regular employees enjoy a supportive package that promotes well-being and financial security. Towne Park’s commitment to reasonable accommodations ensures that individuals with disabilities can perform the essential functions of the job effectively.