Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Night Shifts
Benefits
competitive salary
Paid Time Off
Free parking
FREE daily meal
Medical insurance
Dental Insurance
Vision Insurance
Supplemental Insurance
wellness programs
Hotel and travel discounts
Retirement/401k benefits
Education and professional development
Job Description
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. With over 30 years of industry experience, WHG has built a reputation for its entrepreneurial approach to hotel management, maximizing investment returns while fostering strong, long-term relationships with guests. WHG’s expertise lies in its ability to develop and operate hotels and food and beverage outlets with a dedicated focus on innovation, operational efficiency, and uncompromised guest satisfaction. This commitment has helped WHG maintain a competitive advantage as one of the region’s top hospitality companies. The company prioritizes talent development,... Show More
Job Requirements
- High school diploma or GED
- valid driver’s license with a clean driving record
- minimum 6 months of customer service experience
- familiarity with hospitality industry practices
- ability to provide excellent guest service
- knowledge of hotel and local area
- ability to compile facts and solve basic issues promptly
- proficiency in operating computer and office equipment
- ability to drive motor vehicle safely and comply with Department of Transportation rules
- strong attention to detail
- good organization and time management skills
Job Qualifications
- High school diploma or GED
- minimum 6 months of customer service experience
- familiarity with hospitality industry practices, Marriott brand preferred
- ability to provide outstanding guest service
- knowledge of hotel, surrounding areas, and city
- ability to compile facts and resolve basic matters timely
- ability to operate computer, calculator, phone, and other office equipment
- ability to operate a motor vehicle safely and in accordance with Department of Transportation requirements
- attention to detail
- good organizational skills
- efficient time management
Job Duties
- Greet and open doors for guests in a friendly and courteous manner
- transfer luggage and packages to and from rooms, vehicles, and loading areas using hands or baggage carts
- issue claim checks and store guest luggage/items safely, return guest luggage/items upon presentation of claim checks
- answer guest inquiries about hotel services, in-house events, and provide information about local shopping, dining, nightlife, and recreational destinations
- maintain and clean the designated lobby station and baggage room, keeping baggage carts clean
- deliver messages and valet to guest rooms
- keep lobby doors and windows clean when not busy
- post daily events on board in the lobby as needed
- foster good relations with car rental companies, taxi services, tour and travel companies, limo services to provide maximum quality service
- report all tips in compliance with company policy and IRS regulations
- write shift reports including incidents of theft, accidents, or injuries when assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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